Hybrid Workers’ Comp Case Manager | Drive Recovery

Insurance and Care NSW (icare); Wollongong City Council; Hybrid; AUD 68,000 - 110,000; Full time

Benefits offered by this job

Work-life balance

Health and wellbeing

Career development

Employee benefits

Inclusive culture

Job summary

icare provides insurance and care to the people and communities of NSW. This Case Management Specialist role supports injured workers on their recovery journey, managing a portfolio of workers compensation claims including complex cases, and collaborating with employers, healthcare providers and internal specialists.

You will apply legislation and policy to ensure fair outcomes, drive timely claim resolution, and contribute to sustainable return-to-work outcomes in a supportive team.

Qualifications

• Experience managing workers compensation, personal injury or life insurance claims.
• Ability to assess complex information and exercise sound judgement.
• Proven ability to communicate with diverse stakeholders.
• Strong organisational skills in a fast-paced environment.
• Customer-focused approach with commitment to positive outcomes.
• Eligibility to complete required pre-employment screening.

Responsibilities

• Manage a portfolio of workers compensation claims, including complex and sensitive matters.
• Make decisions on liability, compensation payments and injury management strategies.
• Partner with injured workers, employers and service providers to support recovery outcomes.
• Build strong stakeholder relationships to drive timely and effective claim resolution.
• Apply legislation, policy and scheme requirements to ensure fair outcomes.
• Support colleagues with claims guidance and complex problem solving.
• Identify opportunities to improve customer experiences and ways of working.

Skills

Decision making

Stakeholder engagement

Organisational skills

Customer-focused approach

Judgement under complex information

Effective communication

Eligibility for checks

Job description

icare provides insurance and care to the people and communities of NSW. This Case Management Specialist role supports injured workers on their recovery journey, managing a portfolio of workers compensation claims including complex cases, and collaborating with employers, healthcare providers and internal specialists.

You will apply legislation and policy to ensure fair outcomes, drive timely claim resolution, and contribute to sustainable return-to-work outcomes in a supportive team.