Hybrid Case Manager - Workers' Comp & Return-to-Work

StateCover; Ballina Shire; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary package

Career progression opportunities

Job summary

StateCover in Ballina, NSW, is seeking an experienced Case Manager to join our dedicated Claims team, managing a portfolio of workers' compensation claims with a focus on early intervention and getting injured workers back to work. This role offers hybrid working arrangements from our Ballina location.

You will oversee the full lifecycle of claims, collaborating with injury management specialists and technical advisors to achieve cost-effective, compliant outcomes while delivering compassionate

Qualifications

• Experience in case management is preferred but not essential.
• Experience working in a highly resilient team that works together to achieve outcomes.
• Strong customer-focused experience with an empathetic and collaborative style.
• Problem-solving expertise to navigate complex scenarios and develop strategic solutions.
• Relationship-building skills that enable you to influence outcomes and collaborate effectively.
• Attention to detail and commitment to timely, professional service delivery.

Responsibilities

• Supporting injured workers with early intervention, optimising medical treatment and rehabilitation to promote and support recovery and return-to-work outcomes.
• Reviewing, assessing and determining workers compensation benefits including weekly compensation, medical treatment and work capacity decisions.
• Managing both physical and psychological injuries, some of which require legal considerations and coordinating investigations.
• Applying legislative frameworks strategically to achieve cost-effective, compliant outcomes.
• Building strong relationships with Members, proactively communicating developments and collaborating on claims strategies.
• You will be supported by injury management specialists, technical advisors and enabling true collaboration on the most challenging claims.

Skills

Case management experience

Customer focus

Problem solving

Relationship building

Attention to detail

Empathy

Job description

StateCover in Ballina, NSW, is seeking an experienced Case Manager to join our dedicated Claims team, managing a portfolio of workers' compensation claims with a focus on early intervention and getting injured workers back to work. This role offers hybrid working arrangements from our Ballina location.

You will oversee the full lifecycle of claims, collaborating with injury management specialists and technical advisors to achieve cost-effective, compliant outcomes while delivering compassionate