Hybrid Technical Specialist - Workers' Comp & Compliance

Employers Mutual Management Pty Ltd; Melbourne; Hybrid; AUD 110,000 - 140,000; Part time

Benefits offered by this job

Hybrid work options

Fitness Passport

RewardsHub discounts

Wellbeing program

Learning and development

Employee Assistance Program (EAP)

Celebration events

Annual incentive scheme

Job summary

EML, Australia’s leading personal injury claims specialist, seeks a Technical Specialist to join Melbourne or Geelong on a permanent, part-time basis. You will provide technical guidance to claims teams, ensuring compliance with Victorian workers' compensation law and WorkSafe Victoria guidelines, while driving service excellence.

In this role you will collaborate with internal and external stakeholders, develop initiatives to improve performance and compliance, and contribute to a supportive,

Qualifications

• Strong technical experience within the Victorian workers' compensation scheme is mandatory.
• Experience as a technical specialist or similar role in workers' compensation claims preferred.
• Proven ability to manage relationships and conflicting stakeholder priorities.
• Excellent time management and negotiation skills.
• Strong problem-solving and strategic thinking capabilities.
• Experience coaching and supporting others.

Responsibilities

• Provide technical support to claims teams about the claims management process per Victorian workers' compensation law and WorkSafe Victoria guidelines.
• Assist claims teams in achieving performance measures.
• Review and feedback on current claims practices to identify and manage trends.
• Develop strategic initiatives to meet service, performance and compliance targets.
• Build and maintain collaborative relationships with internal and external stakeholders.
• Assist with organizational compliance with legal, governance and WorkSafe Victoria requirements.

Skills

Technical specialist

Stakeholder management

Time management

Problem solving

Strategic thinking

Coaching/mentoring

Job description

EML, Australia’s leading personal injury claims specialist, seeks a Technical Specialist to join Melbourne or Geelong on a permanent, part-time basis. You will provide technical guidance to claims teams, ensuring compliance with Victorian workers' compensation law and WorkSafe Victoria guidelines, while driving service excellence.

In this role you will collaborate with internal and external stakeholders, develop initiatives to improve performance and compliance, and contribute to a supportive,