Technical Specialist, Personal Injury Claims — Hybrid

EML; Melbourne; Hybrid; AUD 90,000 - 110,000; Part time

Benefits offered by this job

Hybrid work options

Fitness Passport

RewardsHub discounts

Corporate wellbeing program

Learning & development

Job summary

EML is seeking a Technical Specialist to join our Melbourne/Geelong team on a permanent, part-time basis. You will provide technical support on the claims management process under Victorian workers compensation law and WorkSafe Victoria guidelines, and collaborate with claims teams to drive performance and compliance.

We value empathy, problem-solving, and strategic thinking as you build relations with stakeholders and coach others.

Qualifications

• Strong technical experience within the Victorian workers compensation scheme is mandatory.
• Previous experience as a technical specialist or similar role in workers compensation claims is preferred.
• Experience in coaching and supporting others.
• Experience in managing relationships and competing stakeholder priorities.
• Superior time management and negotiating skills.
• Exceptional problem solving and strategic thinking skills.

Responsibilities

• Provide technical support to claims teams about the claims management process in line with Victorian workers compensation law and WorkSafe Victoria guidelines.
• Assist claims teams in achieving performance measures.
• Review and provide feedback on current claims management practices and procedures; identify and manage emerging trends.
• Develop strategic initiatives and procedures to ensure service, performance and compliance measures are met.
• Build and maintain strong collaborative relationships with internal and external stakeholders.
• Assist with organisational compliance with legal, governance and WorkSafe Victoria agent requirements.

Skills

Victorian workers comp

Technical specialist

Stakeholder management

Time management

Negotiation

Problem solving

Strategic thinking

Coaching

Job description

EML is seeking a Technical Specialist to join our Melbourne/Geelong team on a permanent, part-time basis. You will provide technical support on the claims management process under Victorian workers compensation law and WorkSafe Victoria guidelines, and collaborate with claims teams to drive performance and compliance.

We value empathy, problem-solving, and strategic thinking as you build relations with stakeholders and coach others.