Injury & Technical Claims Specialist — Hybrid Role

Eml Group; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Discounts at 350+ retailers viaRewards

Corporate wellbeing program

Comprehensive learning and development

EAP with medical advice and safety for

Company-wide celebration events

Annual incentive scheme

Job summary

EML in Sydney seeks a Technical & Injury Management Specialist to support workers’ compensation claims teams with complex guidance and proactive injury management. This role focuses on delivering expert technical support, coaching colleagues, and ensuring compliant, effective case handling across diverse schemes.

The position is a 12-month max-term contract/secondment, full-time, with flexible work-from-home options up to two days per week within a hybrid setup.

Qualifications

• Strong technical experience within the NSW workers compensation scheme.
• Experience in injury management within a fast-paced workers compensation environment.
• Strong claims management experience, particularly with long-term and litigated claims.

Responsibilities

• Provide technical guidance to claims teams on complex claims and legislative requirements.
• Develop and implement proactive injury management strategies.
• Provide specialist coaching and one-on-one support to claims team members.
• Support teams with complex work capacity, treatment and long-term claim decisions.
• Review claims management practices and identify emerging trends and opportunities for improvement.
• Work with Team Leaders to develop strategies that support team performance and outcomes.
• Build and maintain strong relationships with internal and external stakeholders.

Skills

NSW workers compensation

Injury management

Claims management

Work capacity knowledge

Coaching/mentoring

Stakeholder management

Prioritisation

Job description

EML in Sydney seeks a Technical & Injury Management Specialist to support workers’ compensation claims teams with complex guidance and proactive injury management. This role focuses on delivering expert technical support, coaching colleagues, and ensuring compliant, effective case handling across diverse schemes.

The position is a 12-month max-term contract/secondment, full-time, with flexible work-from-home options up to two days per week within a hybrid setup.