Technical Specialist

EML Group; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work from home

Wellbeing program

Discounted health insurance

Gym membership

RewardsHub discounts

Learning and development

Employee Assistance Program

Company events

Annual salary reviews

Parental leave 16 weeks

Job summary

EML is a leading workers compensation and personal injury claims management business based in Melbourne, Australia. This permanent, full-time role in the Claims Services team offers coaching to case managers across Workers Compensation, with guidance on Victorian law and WorkSafe Victoria guidelines.

The role allows up to 3 days work from home each week from our Melbourne office. You will provide technical support, advise on claims management practices, help meet performance targets, and build

Qualifications

• Strong technical experience within the Victorian workers compensation scheme.
• Experience coaching and supporting others in a claims environment.
• Ability to manage multiple stakeholders and prioritize competing demands.

Responsibilities

• Providing technical support to claims teams about the claims management process in line with Victorian workers compensation law and WorkSafe Victoria guidelines
• Assisting the claims teams in their achievement of performance measures
• Reviewing and providing feedback about current claims management practices and procedures to identify emerging trends
• Developing strategic initiatives and procedures to ensure service, performance and compliance targets are met
• Building and maintaining strong collaborative relationships with internal and external stakeholders
• Assisting with organisational compliance with legal, governance and WorkSafe Victoria agent requirements.

Skills

Technical support

Claims knowledge

Stakeholder management

Coaching

Education

Workers' compensation experience

Job description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

The Opportunity

As part of our diverse team based in Melbourne, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose. Working as part of the Claims Services, this exciting role requires a motivated self-starter to provide technical support and advice to our Case Managers based in our Recovery and Return to Work team. You will use your previous experience across many facets of workers compensation to coach team members and provide creative and strategic advice in accordance with Victorian workers compensation law and WorkSafe Victoria guidelines. This is a permanent, full time position based in our Melbourne office, with flexibility to work from home up to 3 days per week.

Your Responsibilities

• Providing technical support to claims teams about the claims management process in line with Victorian workers compensation law and WorkSafe Victoria guidelines
• Assisting the claims teams in their achievement of performance measures
• Reviewing and providing feedback about current claims management practices and procedures ensuring emerging trends are identified and managed
• Developing strategic initiatives and procedures to ensure all service, performance and compliance measures are achieved
• Building and maintaining strong collaborative relationships with internal and external stakeholders
• Assisting with organisational compliance with legal, governance and WorkSafe Victoria agent requirements.

About You

Strong technical experience within the Victorian workers compensation scheme is mandatory. Previous experience as a technical specialist or similar role in workers compensation claims is preferred. Experience in managing relationships and competing stakeholder priorities. Superior time management and negotiating skills. Exceptional problem solving and strategic thinking skills. Experience in coaching and supporting others.

What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

About Us

There’s huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.