Technical Specialist, Workers’ Comp Claims — Hybrid Melbourne

EML Group; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work from home

Wellbeing program

Discounted health insurance

Gym membership

RewardsHub discounts

Learning and development

Employee Assistance Program

Company events

Annual salary reviews

Parental leave 16 weeks

Job summary

EML is a leading workers compensation and personal injury claims management business based in Melbourne, Australia. This permanent, full-time role in the Claims Services team offers coaching to case managers across Workers Compensation, with guidance on Victorian law and WorkSafe Victoria guidelines.

The role allows up to 3 days work from home each week from our Melbourne office. You will provide technical support, advise on claims management practices, help meet performance targets, and build

Qualifications

• Strong technical experience within the Victorian workers compensation scheme.
• Experience coaching and supporting others in a claims environment.
• Ability to manage multiple stakeholders and prioritize competing demands.

Responsibilities

• Providing technical support to claims teams about the claims management process in line with Victorian workers compensation law and WorkSafe Victoria guidelines
• Assisting the claims teams in their achievement of performance measures
• Reviewing and providing feedback about current claims management practices and procedures to identify emerging trends
• Developing strategic initiatives and procedures to ensure service, performance and compliance targets are met
• Building and maintaining strong collaborative relationships with internal and external stakeholders
• Assisting with organisational compliance with legal, governance and WorkSafe Victoria agent requirements.

Skills

Technical support

Claims knowledge

Stakeholder management

Coaching

Education

Workers' compensation experience

Job description

EML is a leading workers compensation and personal injury claims management business based in Melbourne, Australia. This permanent, full-time role in the Claims Services team offers coaching to case managers across Workers Compensation, with guidance on Victorian law and WorkSafe Victoria guidelines.

The role allows up to 3 days work from home each week from our Melbourne office. You will provide technical support, advise on claims management practices, help meet performance targets, and build