End User Support Specialist – Hybrid IT Helpdesk

ASX; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working options

Background checks on onboarding

Job summary

ASX is seeking an experienced IT Helpdesk Specialist to provide end-to-end technology support for ASX staff in Sydney. You’ll install, configure, and support hardware and software, manage tickets in ServiceNow, and assist with AV systems and events.

The role is fully office-based in Sydney CBD (5 days/week) with occasional support for Gore Hill and remote offices across Australia and internationally. A background in Active Directory, M365/Azure AD, and ITIL practices is desirable.

Qualifications

• Experience delivering end-user IT support in a corporate environment.
• Strong knowledge of Active Directory, M365/Azure AD and Windows OS.
• Familiarity with ITIL practices and service management.

Responsibilities

• Provide end-to-end IT support for ASX staff via phone, email, ticketing system and in-person.
• Install, configure, and support hardware and software for ASX staff.
• Support audio-visual systems, meeting rooms and events.
• Log and track requests accurately in ServiceNow.

Skills

Active Directory

SCCM/Intune

Windows 11

M365/Azure AD

Remote connectivity/VPN

AV systems

ITIL

Education

ITIL Certification (or interest)

Tools

ServiceNow

PowerShell

Job description

ASX is seeking an experienced IT Helpdesk Specialist to provide end-to-end technology support for ASX staff in Sydney. You’ll install, configure, and support hardware and software, manage tickets in ServiceNow, and assist with AV systems and events.

The role is fully office-based in Sydney CBD (5 days/week) with occasional support for Gore Hill and remote offices across Australia and internationally. A background in Active Directory, M365/Azure AD, and ITIL practices is desirable.