Hybrid ServiceNow Platform Engineer

Insignia Financial; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Job summary

Insignia Financial is seeking a ServiceNow Platform Engineer to design, build and support scalable ServiceNow solutions that automate business processes and enhance service delivery. You will work within the Infrastructure, Cloud & Workplace team to deliver secure, reliable platform capabilities and drive adoption across the organization.

The role is hands-on and involves collaboration with business stakeholders, product owners and technology teams to continuously improve the platform,

Qualifications

• 5+ years of ServiceNow development experience in a mid-to-large enterprise environment.
• Strong hands-on ServiceNow development across ITSM and modules such as GRC/IRM, ITAM, BCM, SecOps, Enterprise Architecture or SPM.
• ServiceNow Certified System Administrator certification; additional ServiceNow certifications are desirable.
• Experience designing workflows, business rules, forms, catalog items and automation solutions.
• Knowledge of API integrations and web technologies, including REST/SOAP, HTML and CSS.
• Excellent problem-solving skills with the ability to develop practical and efficient solutions for complex challenges.
• Strong communication and stakeholder engagement skills with a collaborative approach.

Responsibilities

• Design, develop, configure and document scalable ServiceNow applications, workflows and platform components that align with business needs and platform best practices.
• Translate business requirements into practical, sustainable technical solutions across ServiceNow modules and platform capabilities.
• Deliver workflow, service catalogue and automation enhancements that improve service delivery and reduce manual effort.
• Build and support integrations between ServiceNow and enterprise systems using approved integration patterns and technologies.
• Troubleshoot platform issues, conduct root cause analysis and resolve defects to maintain platform stability and performance.
• Manage platform lifecycle activities, including releases, deployments, cloning, upgrades and regression testing.
• Participate in the full software development lifecycle, ensuring solutions are secure, controlled and fit for purpose.
• Collaborate with business and technology stakeholders to deliver sustainable outcomes supported by quality documentation, knowledge sharing and continuous improvement.

Skills

5+ years ServiceNow

ITSM & GRC/IRM

ITAM/BCM/SecOps/SPM

SN Certified System Administrator

APIs REST/SOAP

HTML/CSS

Problem-solving

Stakeholder communication

Job description

Insignia Financial is seeking a ServiceNow Platform Engineer to design, build and support scalable ServiceNow solutions that automate business processes and enhance service delivery. You will work within the Infrastructure, Cloud & Workplace team to deliver secure, reliable platform capabilities and drive adoption across the organization.

The role is hands-on and involves collaboration with business stakeholders, product owners and technology teams to continuously improve the platform,