Servicenow Engineer

Insignia Financial; Melbourne; On-site; AUD 140,000 - 190,000; Full time

Job summary

Insignia Financial is seeking a ServiceNow Platform Engineer to design, build and support scalable ServiceNow solutions across ITSM modules and enterprise integrations. You will work within a cross-functional tech team to automate business processes, enhance service delivery and improve user experience.

You will lead platform design through lifecycle activities, implement secure configurations and collaborate with stakeholders to deliver sustainable outcomes.

Qualifications

• 5+ years of ServiceNow development experience in a mid-to-large enterprise.
• Strong hands-on ServiceNow development across ITSM and modules like GRC, ITAM, BCM, SecOps, EA or SPM.
• ServiceNow Certified System Administrator certification, additional certifications are highly regarded.
• Strong JavaScript and ServiceNow scripting with Flow Designer and IntegrationHub.
• Experience designing workflows, rules, forms, catalog items and automation solutions.

Responsibilities

• Design, develop, configure and document scalable ServiceNow apps and workflows.
• Translate business requirements into practical ServiceNow solutions across modules.
• Deliver workflow and automation enhancements to improve service delivery.
• Build and support integrations between ServiceNow and enterprise systems.
• Troubleshoot issues, perform root-cause analysis and maintain platform stability.
• Manage platform lifecycle activities: releases, deployments, cloning, upgrades and testing.
• Participate in full SDLC with secure, controlled, fit-for-purpose solutions.
• Collaborate with stakeholders to ensure sustainable outcomes with quality documentation.

Skills

JavaScript

ServiceNow scripting

Analytical thinking

Stakeholder communication

Team collaboration

Problem solving

Education

ServiceNow Certified System Administrator

Tools

Flow Designer

IntegrationHub

REST/SOAP

Job description

• Build, automate and innovate on a leading enterprise ServiceNow platform
• Join a collaborative technology team
• Influence platform strategy and innovation while working across diverse ServiceNow modules, enterprise technologies and business-critical initiatives

The opportunity to join our team

We are looking for a ServiceNow Platform Engineer to design, build and support high-quality ServiceNow solutions that enhance service delivery, automate business processes and drive platform adoption across the organisation. Working within our Infrastructure, Cloud & Workplace team, you will play a key role in developing scalable platform capabilities that improve operational efficiency and user experience. This is a hands‑on engineering role where you will collaborate with business stakeholders, product owners and technology teams to deliver secure, reliable and maintainable solutions. You'll have the opportunity to influence platform improvements, support enterprise integrations and contribute to the ongoing evolution of our ServiceNow environment.

Key Responsibilities:

• Design, develop, configure and document scalable ServiceNow applications, workflows and platform components that align with business needs and platform best practices.
• Translate business requirements into practical, sustainable technical solutions across ServiceNow modules and platform capabilities.
• Deliver workflow, service catalogue and automation enhancements that improve service delivery and reduce manual effort.
• Build and support integrations between ServiceNow and enterprise systems using approved integration patterns and technologies.
• Troubleshoot platform issues, conduct root cause analysis and resolve defects to maintain platform stability and performance.
• Manage platform lifecycle activities, including releases, deployments, cloning, upgrades and regression testing.
• Participate in the full software development lifecycle, ensuring solutions are secure, controlled and fit for purpose.
• Collaborate with business and technology stakeholders to deliver sustainable outcomes supported by quality documentation, knowledge sharing and continuous improvement.

What you will bring:

• 5+ years of ServiceNow development experience within a mid-to-large enterprise environment.
• Strong hands‑on experience across ServiceNow development, including ITSM and modules such as GRC, ITAM, BCM, SecOps, Enterprise Architecture or SPM.
• ServiceNow Certified System Administrator certification, with additional ServiceNow certifications highly regarded.
• Strong JavaScript and ServiceNow scripting expertise, including Flow Designer and IntegrationHub.
• Experience designing workflows, business rules, forms, catalog items and automation solutions.
• Knowledge of API integrations and web technologies, including REST/SOAP, HTML and CSS.
• Excellent problem‑solving skills with the ability to develop practical and efficient solutions for complex challenges.
• Strong communication and stakeholder engagement skills, with a collaborative approach and commitment to continuous improvement

People-inspired tech

Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.