ServiceNow Platform Engineer — Automate, Integrate, Optimize

Insignia Financial; Adelaide; On-site; AUD 110,000 - 140,000; Full time

Job summary

Insignia Financial is seeking a hands-on ServiceNow Platform Engineer to design, build and support scalable ServiceNow solutions that enhance service delivery and automate business processes. You will work in the Infrastructure, Cloud & Workplace team to drive platform adoption and improve user experience.

The role involves developing and integrating across ITSM modules (GRC, ITAM, BCM, SecOps, SPM) and ensuring secure, reliable platform operations.

Qualifications

• 5+ years of ServiceNow development experience in a mid-to-large enterprise.
• Strong hands-on development across ITSM and modules (GRC, ITAM, BCM, SecOps, SPM).
• ServiceNow Certified System Administrator certification is required; additional certifications encouraged.
• Strong JavaScript skills and experience with Flow Designer and IntegrationHub.
• Experience designing workflows, business rules, forms, catalog items and automation solutions.
• Knowledge of API integrations (REST/SOAP) and web technologies (HTML/CSS).
• Excellent problem-solving, and ability to deliver secure, maintainable solutions.

Responsibilities

• Design, develop, configure and document scalable ServiceNow apps and workflows.
• Translate business requirements into practical technical solutions across ServiceNow modules.
• Deliver catalog, automation enhancements and improve service delivery.
• Build and support integrations with enterprise systems using approved patterns.
• Troubleshoot platform issues and perform root-cause analysis.
• Manage platform lifecycle events including releases, upgrades and testing.
• Contribute to full SDLC with focus on security and governance.
• Collaborate with stakeholders to deliver sustainable, well-documented outcomes.

Skills

JavaScript

Flow Designer

IntegrationHub

REST/SOAP

Stakeholder engagement

Education

ServiceNow Certified System Administrator

Additional ServiceNow certifications encouraged

Tools

ServiceNow

GRC

ITAM

BCM

SecOps

ITSM

SPM

Job description

Insignia Financial is seeking a hands-on ServiceNow Platform Engineer to design, build and support scalable ServiceNow solutions that enhance service delivery and automate business processes. You will work in the Infrastructure, Cloud & Workplace team to drive platform adoption and improve user experience.

The role involves developing and integrating across ITSM modules (GRC, ITAM, BCM, SecOps, SPM) and ensuring secure, reliable platform operations.