ServiceNow Engineer

Insignia Financial; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Job summary

Insignia Financial is seeking a ServiceNow Platform Engineer to design, build and support scalable ServiceNow solutions that automate business processes and enhance service delivery. You will work within the Infrastructure, Cloud & Workplace team to deliver secure, reliable platform capabilities and drive adoption across the organization.

The role is hands-on and involves collaboration with business stakeholders, product owners and technology teams to continuously improve the platform,

Qualifications

• 5+ years of ServiceNow development experience in a mid-to-large enterprise environment.
• Strong hands-on ServiceNow development across ITSM and modules such as GRC/IRM, ITAM, BCM, SecOps, Enterprise Architecture or SPM.
• ServiceNow Certified System Administrator certification; additional ServiceNow certifications are desirable.
• Experience designing workflows, business rules, forms, catalog items and automation solutions.
• Knowledge of API integrations and web technologies, including REST/SOAP, HTML and CSS.
• Excellent problem-solving skills with the ability to develop practical and efficient solutions for complex challenges.
• Strong communication and stakeholder engagement skills with a collaborative approach.

Responsibilities

• Design, develop, configure and document scalable ServiceNow applications, workflows and platform components that align with business needs and platform best practices.
• Translate business requirements into practical, sustainable technical solutions across ServiceNow modules and platform capabilities.
• Deliver workflow, service catalogue and automation enhancements that improve service delivery and reduce manual effort.
• Build and support integrations between ServiceNow and enterprise systems using approved integration patterns and technologies.
• Troubleshoot platform issues, conduct root cause analysis and resolve defects to maintain platform stability and performance.
• Manage platform lifecycle activities, including releases, deployments, cloning, upgrades and regression testing.
• Participate in the full software development lifecycle, ensuring solutions are secure, controlled and fit for purpose.
• Collaborate with business and technology stakeholders to deliver sustainable outcomes supported by quality documentation, knowledge sharing and continuous improvement.

Skills

5+ years ServiceNow

ITSM & GRC/IRM

ITAM/BCM/SecOps/SPM

SN Certified System Administrator

APIs REST/SOAP

HTML/CSS

Problem-solving

Stakeholder communication

Job description

Insignia Financial Limited is an Australian financial services company which offers a range of products and services including financial advice, superannuation, investment management and trustee services

• Build, automate and innovate on a leading enterprise ServiceNow platform


• Join a collaborative technology team


• Influence platform strategy and innovation while working across diverse ServiceNow modules, enterprise technologies and business-critical initiatives

The opportunity to join our team

We are looking for a ServiceNow Platform Engineer to design, build and support high-quality ServiceNow solutions that enhance service delivery, automate business processes and drive platform adoption across the organisation. Working within our Infrastructure, Cloud & Workplace team, you will play a key role in developing scalable platform capabilities that improve operational efficiency and user experience. This is a hands-on engineering role where you will collaborate with business stakeholders, product owners and technology teams to deliver secure, reliable and maintainable solutions. You'll have the opportunity to influence platform improvements, support enterprise integrations and contribute to the ongoing evolution of our ServiceNow environment.

Key Responsibilities:

• Design, develop, configure and document scalable ServiceNow applications, workflows and platform components that align with business needs and platform best practices.


• Translate business requirements into practical, sustainable technical solutions across ServiceNow modules and platform capabilities.


• Deliver workflow, service catalogue and automation enhancements that improve service delivery and reduce manual effort.


• Build and support integrations between ServiceNow and enterprise systems using approved integration patterns and technologies.


• Troubleshoot platform issues, conduct root cause analysis and resolve defects to maintain platform stability and performance.


• Manage platform lifecycle activities, including releases, deployments, cloning, upgrades and regression testing.


• Participate in the full software development lifecycle, ensuring solutions are secure, controlled and fit for purpose.


• Collaborate with business and technology stakeholders to deliver sustainable outcomes supported by quality documentation, knowledge sharing and continuous improvement.

What you will bring:

• 5+ years of ServiceNow development experience within a mid-to-large enterprise environment.


• Strong hands-on experience across ServiceNow development, including ITSM and modules such as GRC/IRM, ITAM, BCM, SecOps, Enterprise Architecture or SPM.


• ServiceNow Certified System Administrator certification, with additional ServiceNow certifications highly regarded.


• Experience designing workflows, business rules, forms, catalog items and automation solutions.


• Knowledge of API integrations and web technologies, including REST/SOAP, HTML and CSS.


• Excellent problem-solving skills with the ability to develop practical and efficient solutions for complex challenges.


• Strong communication and stakeholder engagement skills, with a collaborative approach and commitment to continuous improvement

Open to locations with our hybrid working policy, 40% in office, from any off our office locations.

People-inspired tech

Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.