Hybrid ServiceNow CMDB Analyst — Data Quality & Governance

Reserve Bank of Australia; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

Reserve Bank of Australia in Sydney is seeking a ServiceNow CMDB Analyst to lead data quality, governance and continuous improvement across the CMDB. You will enhance configuration data integrity and support service management and technology decision-making.

Collaborating with technology teams and asset managers, you will establish governance practices, drive data quality standards and ensure CMDB reliability as a trusted foundation for IT operations.

Qualifications

• Hands on experience with ServiceNow CMDB, improving data quality, health and governance.
• Experience with Configuration Management, including CI ownership, data quality, certification/attestation and remediation.
• Experience with ServiceNow Discovery, Service Mapping or IT Asset Management is highly regarded.
• Strong understanding of ITIL practices and service management principles.
• Strong analytical skills, including developing reporting and metrics to identify and drive improvements.

Responsibilities

• Driving CMDB data quality improvement initiatives to enhance the accuracy, completeness and reliability of configuration data.
• Establishing governance frameworks, ownership models and accountability structures for Configuration Items (CIs).
• Monitoring and reporting on CMDB health, data quality metrics and compliance outcomes.
• Developing and embedding certification, attestation and review processes to support ongoing governance.
• Partnering with technology stakeholders to identify data issues, remediation opportunities and process improvements.
• Supporting service mapping, discovery and ITOM initiatives to improve service visibility and data integrity.
• Promoting best practice Configuration Management processes and educating stakeholders on their responsibilities.
• Contributing to continuous improvement initiatives that strengthen asset lifecycle and service management practices.

Skills

ServiceNow CMDB

Data quality

ITIL practices

Data governance

Reporting & metrics

Tools

ServiceNow Discovery

Service Mapping

IT Asset Management

Job description

Reserve Bank of Australia in Sydney is seeking a ServiceNow CMDB Analyst to lead data quality, governance and continuous improvement across the CMDB. You will enhance configuration data integrity and support service management and technology decision-making.

Collaborating with technology teams and asset managers, you will establish governance practices, drive data quality standards and ensure CMDB reliability as a trusted foundation for IT operations.