Senior ServiceNow CMDB & Discovery Lead (Hybrid)

Reserve Bank of Australia; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

Reserve Bank of Australia in Sydney CBD NSW is seeking a ServiceNow CMDB and Discovery Lead to drive a major uplift of configuration management data and discovery capabilities in a large enterprise. You will provide technical and delivery leadership, ensuring data quality and trusted technology services across the Bank.

You will collaborate with infrastructure, cloud, networks, applications and project partners, guiding design, testing, release and operational transition of CMDB/Discovery

Qualifications

• Experience delivering ServiceNow CMDB and Discovery in a large enterprise environment.
• Strong knowledge of the ServiceNow CMDB data model, Identification and Reconciliation Engine, Discovery and CMDB Health.
• Experience taking technology change from requirements and design through testing, release and operational transition.
• Ability to analyse complex data quality and reconciliation issues and implement practical improvements.
• Strong stakeholder engagement across technical, operational, project and delivery partner teams.

Responsibilities

• Lead the technical delivery of ServiceNow CMDB and Discovery from design through testing, release and operation.
• Collaborate with Business Analyst and stakeholders to define clear acceptance criteria for CMDB and data quality outcomes.
• Provide technical leadership across CMDB data model, IRE, Discovery and CMDB Health.
• Coordinate reconciliation of discovered assets and CMDB records, handling duplicates and incomplete data.
• Improve asset visibility and data quality across technology teams and releases.
• Plan and deliver testing, including defect resolution and technical readiness recommendations.

Skills

ServiceNow CMDB

CMDB Discovery

Stakeholder engagement

Technical leadership

Cloud discovery

Education

ServiceNow certification

ITIL certification

Tools

ServiceNow

MID Server

Discovery

Job description

Reserve Bank of Australia in Sydney CBD NSW is seeking a ServiceNow CMDB and Discovery Lead to drive a major uplift of configuration management data and discovery capabilities in a large enterprise. You will provide technical and delivery leadership, ensuring data quality and trusted technology services across the Bank.

You will collaborate with infrastructure, cloud, networks, applications and project partners, guiding design, testing, release and operational transition of CMDB/Discovery