CMDB Specialist

Sysintegra Pty; Sydney; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible working arrangements across–?

Job summary

Sysintegra Pty seeks a Configuration Management Specialist with strong ServiceNow expertise to drive CMDB initiatives and ITSM improvements. The role links business and technical teams to design, implement, and continuously improve configuration processes on the ServiceNow platform.

During the first 12 months, you will broaden into a Platform Business Analyst role, supporting HR Service Delivery, Strategic Portfolio Management, Integrated Risk Management, Security Operations and Now Assist AI.

Qualifications

• Proven experience as a Business Analyst with ServiceNow.
• Strong CMDB/ITSM knowledge and delivery experience.
• Experience in Agile or hybrid delivery environments.

Responsibilities

• Lead CMDB and configuration management initiatives within ServiceNow.
• Gather, analyse and document business requirements with stakeholders.
• Translate requirements into functional specifications and user stories.
• Drive CMDB governance, data quality and continual process improvement.
• Collaborate with ServiceNow developers to deliver effective solutions.
• Facilitate workshops and stakeholder engagement activities.
• Support ITIL-aligned processes: Incident, Change, Problem and Asset Management.
• Improve CI data accuracy, service mapping and relationship integrity.
• Produce reporting and insights to support informed decisions.

Skills

ServiceNow

CMDB

ITIL

Stakeholder

Agile

Documentation

Service Mapping

Discovery

Tools

ServiceNow CMDB

ServiceNow Discovery

Service Mapping

Job description

We are seeking a highly motivated Configuration Management Specialist with strong ServiceNow expertise to join our growing team. This role will play a key part in the ongoing success of our Configuration Management Database (CMDB) and broader IT Service Management (ITSM) initiatives.

As the link between business stakeholders and technical teams, you will ensure configuration management processes are effectively designed, implemented and continuously improved across the ServiceNow platform.

This role also offers an exciting career pathway. During the first 12 months, you will progressively expand into a broader Platform Business Analyst position, supporting additional ServiceNow capabilities including HR Service Delivery, Strategic Portfolio Management, Integrated Risk Management, Security Operations and Now Assist AI.

Key Responsibilities

• Lead and support CMDB and Configuration Management initiatives within ServiceNow.
• Partner with business stakeholders to gather, analyse and document business requirements.
• Translate business requirements into functional specifications and user stories.
• Drive CMDB governance, data quality and continual process improvement.
• Collaborate with ServiceNow developers and architects to deliver effective solutions.
• Facilitate workshops, impact assessments and stakeholder engagement activities.
• Support ITIL-aligned processes including Incident, Change, Problem and Asset Management.
• Improve configuration item (CI) data accuracy, service mapping and relationship integrity.
• Produce reporting and insights that support informed decision-making and operational excellence.

Skills & Experience

• Proven experience as a Business Analyst working with ServiceNow.
• Strong understanding of Configuration Management, CMDB and ITSM practices.
• Experience with ServiceNow modules such as CMDB, Discovery and Service Mapping.
• Sound knowledge of ITIL frameworks and best practices.
• Excellent stakeholder engagement, communication and facilitation skills.
• Ability to translate complex technical concepts into practical business outcomes.
• Experience working within Agile or hybrid delivery environments.
• Strong analytical, problem-solving and documentation skills.

Desirable

• ServiceNow certifications (CSA, CIS-ITSM or CMDB-related certifications).
• Experience with data governance and data quality frameworks.
• Exposure to cloud environments or large enterprise IT ecosystems.

Why Join Us?

• Be part of a high-performing and innovative ServiceNow team.
• Work on enterprise-scale digital transformation initiatives.
• Grow into a broader Platform Business Analyst role across multiple ServiceNow products.
• Flexible working arrangements across Australia.
• Competitive salary and genuine career development opportunities.
• Collaborative, supportive and inclusive team culture.