Hybrid Senior Banking Ops Lead: Account Servicing

Rabobank; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work arrangement

Wellbeing leave

Education assistance program

Parental leave

Extra annual leave options

Insurance cover: Death, TPD & Income

Workplace giving: matched donations

Other extras: equipment allowance

Job summary

Rabobank Australia is seeking a Senior Banking Operations Specialist - Account Servicing to lead and coach the Sydney team, oversee client facility setup and servicing, and drive continuous improvements across operations.

You will partner with Operations, Front Office, Risk, Compliance and Technology to deliver high-quality account servicing outcomes while ensuring regulatory compliance and efficient workflows.

Qualifications

• 5+ years' experience across customer operations, account servicing or payments processing.
• Strong understanding of banking operations, processes & customer servicing.
• Knowledge of the Code of Banking Practice, AML, FATCA & Australian regulatory requirements.
• Proven ability to coach & positively influence others in a fast-paced environment.
• Strong stakeholder management & problem-solving skills.

Responsibilities

• Act as escalation point & SME for complex account servicing matters.
• Support Team Manager with day-to-day operations & workflow management.
• Monitor team performance, service levels & outcomes.
• Coach, mentor & develop team members to high performance.
• Identify & implement process improvements for efficiency & controls.
• Support risk & compliance activities & regulatory obligations.

Skills

Customer operations

Account servicing

Regulatory knowledge

Stakeholder management

Coaching & mentoring

Analytical skills

Communication skills

Tools

AML processes

Job description

Rabobank Australia is seeking a Senior Banking Operations Specialist - Account Servicing to lead and coach the Sydney team, oversee client facility setup and servicing, and drive continuous improvements across operations.

You will partner with Operations, Front Office, Risk, Compliance and Technology to deliver high-quality account servicing outcomes while ensuring regulatory compliance and efficient workflows.