Senior Banking Operations Specialist

Rabobank; Sydney; Hybrid; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Hybrid working

Wellbeing leave

Education Assistance Program

Parental leave

Additional leave options

Insurance cover

Workplace giving

Other extras

Job summary

Rabobank Australia is seeking a Senior Specialist - Account Servicing Operations in Sydney to lead day-to-day operations, coach the team, and resolve complex servicing issues. You will partner with Risk, Compliance and Technology to deliver high service levels and drive continuous improvements.

The role emphasizes leadership, strategic thinking, and operational excellence in a hybrid work environment that combines CBD office presence with remote work options.

Qualifications

• Strong experience in banking operations, account servicing or customer operations.
• Proven ability to lead, coach & influence others in a fast-paced environment.
• Strong analytical skills with experience interpreting operational data & reporting.
• A continuous improvement mindset with a focus on operational excellence & customer outcomes.

Responsibilities

• Act as the key escalation point & subject matter expert for complex account servicing matters
• Support the Team Manager with day-to-day operations, workforce planning & workflow management
• Monitor team performance, reporting, service levels & operational outcomes
• Coach, mentor & develop team members to build capability & drive high performance
• Identify & implement process improvements to enhance efficiency, controls & customer outcomes
• Support risk & compliance activities, including incident management, control reviews & regulatory obligations
• Partner with stakeholders across Operations, Front Office, Risk, Compliance & Technology to deliver outstanding service

Skills

Banking operations

Account servicing

Leadership

Analytical skills

Continuous improvement

Job description

Rabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do

About the role

Accounts Servicing within COO Domains Operations Australia business, is responsible for client facility maintenance & setup activities across Rabobank Australia which covers activities such as maintenance of settlements, limits, margins etc.

We have an opening for a Senior Specialist - Account Servicing Operations to join the team in Sydney. Reporting to the Manager, Banking Operations - Account Servicing, you will act as the team's second-in-charge, providing day-to-day operational leadership, coaching & technical expertise across account servicing activities.

This is an excellent opportunity for an experienced banking operations professional who enjoys leading from the front, solving complex issues, driving continuous improvement & developing others.

The team supports a broad range of account servicing activities, including account maintenance, customer authority changes, loan increases, power of attorney requests & deceased estate processing.

What you'll be doing

• Act as the key escalation point & subject matter expert for complex account servicing matters
• Support the Team Manager with day-to-day operations, workforce planning & workflow management
• Monitor team performance, reporting, service levels & operational outcomes
• Coach, mentor & develop team members to build capability & drive high performance
• Identify & implement process improvements to enhance efficiency, controls & customer outcomes
• Support risk & compliance activities, including incident management, control reviews & regulatory obligations
• Partner with stakeholders across Operations, Front Office, Risk, Compliance & Technology to deliver outstanding service

What you'll bring

• Strong experience in banking operations, account servicing or customer operations
• Proven ability to lead, coach & influence others in a fast-paced environment
• Strong analytical skills with experience interpreting operational data & reporting
• A continuous improvement mindset with a focus on operational excellence & customer outcomes

What we’re proud to offer you:

• Hybrid working: A mix of work in our newly refurbished CBD office & at home
• Wellbeing leave: Extra days to support your health & work-life balance
• Education Assistance Program t to support your growth
• Parental leave: Up to 14 weeks’ paid leave to support you & your family
• Additional leave options: Earn an extra week of annual leave & purchase up to two more
• Insurance cover: Employer-funded Death, TPD & Income Protection
• Workplace giving: Matched donations through our community giving program
• Other extras: Annual wardrobe or equipment allowance, flu shot, gym passport discount, health insurance discounts & more

Our Values

Rabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, our benefits, & the way we live our values, “Client Driven”, “Responsible”, “Professional” & “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds.

Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.