Senior Account Servicing Operations Lead | Hybrid

Rabobank; Sydney; Hybrid; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Hybrid working

Wellbeing leave

Education Assistance Program

Parental leave

Additional leave options

Insurance cover

Workplace giving

Other extras

Job summary

Rabobank Australia is seeking a Senior Specialist - Account Servicing Operations in Sydney to lead day-to-day operations, coach the team, and resolve complex servicing issues. You will partner with Risk, Compliance and Technology to deliver high service levels and drive continuous improvements.

The role emphasizes leadership, strategic thinking, and operational excellence in a hybrid work environment that combines CBD office presence with remote work options.

Qualifications

• Strong experience in banking operations, account servicing or customer operations.
• Proven ability to lead, coach & influence others in a fast-paced environment.
• Strong analytical skills with experience interpreting operational data & reporting.
• A continuous improvement mindset with a focus on operational excellence & customer outcomes.

Responsibilities

• Act as the key escalation point & subject matter expert for complex account servicing matters
• Support the Team Manager with day-to-day operations, workforce planning & workflow management
• Monitor team performance, reporting, service levels & operational outcomes
• Coach, mentor & develop team members to build capability & drive high performance
• Identify & implement process improvements to enhance efficiency, controls & customer outcomes
• Support risk & compliance activities, including incident management, control reviews & regulatory obligations
• Partner with stakeholders across Operations, Front Office, Risk, Compliance & Technology to deliver outstanding service

Skills

Banking operations

Account servicing

Leadership

Analytical skills

Continuous improvement

Job description

Rabobank Australia is seeking a Senior Specialist - Account Servicing Operations in Sydney to lead day-to-day operations, coach the team, and resolve complex servicing issues. You will partner with Risk, Compliance and Technology to deliver high service levels and drive continuous improvements.

The role emphasizes leadership, strategic thinking, and operational excellence in a hybrid work environment that combines CBD office presence with remote work options.