Hybrid Scheduling Officer — Aged Care Support

Catholic Healthcare Limited; Waterloo; Hybrid; AUD 94,988,000 - 128,514,000; Full time

Benefits offered by this job

7 additional leave days per year

NFP Salary Packaging

Fitness Passport

Discounted Private Health Insurance

Not-for-profit tax benefits

Job summary

Catholic Healthcare Limited is seeking a Scheduling Officer for ACAS Customer Service in Waterloo, NSW. The role is hybrid (2 days work-from-home), permanent full-time, with an hourly rate of $39.00 plus superannuation.

You will schedule Aged Care Assessment Services, match assessments with appropriate assessors, and provide strong administrative and customer service support while maintaining data accuracy and confidentiality.

Qualifications

• A genuine passion for providing high quality care to older Australians.
• Scheduling/rostering experience preferred (but not essential).
• Excellent planning, organising and problem-solving skills.
• A high degree of computer literacy.
• Ability to maintain professionalism and confidentiality.
• Commitment to exceptional customer service to internal and external stakeholders.
• Willingness to apply for a Police Check.

Responsibilities

• Scheduling assessments and prioritising as required and communicate scheduling changes to clients and assessors.
• Matching assessments with assessors who have the appropriate skills and availability, while optimizing their schedules.
• Ensuring all data is entered accurately while adhering to comments or alerts.
• Providing strong administration support to ACAS staff.
• Escalating complaints to Customer Service Team Leader.
• Providing quality customer service in all communication to all clients and representatives.
• Documenting all interaction with clients and representatives.

Skills

Scheduling/rostering experience

Planning

Organisational skills

Problem-solving

Computer literacy

Customer service

Confidentiality

Job description

Catholic Healthcare Limited is seeking a Scheduling Officer for ACAS Customer Service in Waterloo, NSW. The role is hybrid (2 days work-from-home), permanent full-time, with an hourly rate of $39.00 plus superannuation.

You will schedule Aged Care Assessment Services, match assessments with appropriate assessors, and provide strong administrative and customer service support while maintaining data accuracy and confidentiality.