Hybrid Health Concierge: Scheduling & Care Coordination

Australian Unity; Perth; Hybrid; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Wellbeing days

Extra annual leave (up to 2 weeks)

Employee discounts across Australian U

Novated leasing

Job summary

Australian Unity is seeking a Clinical Scheduling Coordinator to manage scheduling of allied health and nursing services, triage referrals, coordinate bookings and respond to intraday changes. You will liaise with third‑party providers to align service instructions with provider guidelines and maintain stable schedules for customers and clinicians.

This full‑time role offers hybrid flexibility with 3 in‑office days at West Perth and 2 days working from home, supporting home‑based care.

Qualifications

• Experience in scheduling and rostering environments is preferable.
• Exposure to operational or health-based industries is desirable, but not essential.
• Sound understanding of administration procedures and general business practices.
• Initiative in meeting tight deadlines, with strong attention to detail and flexibility to manage shifting priorities.
• Proficient in Microsoft Office suite.
• Well-developed interpersonal and communication skills (written and verbal).
• Ability to show empathy with customers and relatives.

Responsibilities

• Manage the scheduling of allied health and nursing services, triage referrals, coordinate bookings and respond to intraday changes.
• Liaise with third-party providers and ensure service instructions align with provider guidelines.
• Be the first point of contact for service changes, supporting customers and clinicians by maintaining stable, responsive schedules.
• Collaborate with workforce planning and operations to deliver seamless care experiences.

Skills

Scheduling & rostering

Microsoft Office

Communication skills

Empathy

Deadline orientation

Tools

CRM software

Job description

Australian Unity is seeking a Clinical Scheduling Coordinator to manage scheduling of allied health and nursing services, triage referrals, coordinate bookings and respond to intraday changes. You will liaise with third‑party providers to align service instructions with provider guidelines and maintain stable schedules for customers and clinicians.

This full‑time role offers hybrid flexibility with 3 in‑office days at West Perth and 2 days working from home, supporting home‑based care.