Hybrid Logistics & Customer Service Coordinator

Alta-Genetics; Melbourne; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

URUS is seeking a proactive Customer Service Representative to support order processing, coordination with Sales, Dispatch, Warehouse, and Finance, and ensure on-time delivery. This role sits at the center of operations, requiring strong communication and follow-through in a busy environment.

You will handle inquiries by phone and email, maintain accurate records in ERP/CRM systems, and collaborate to resolve issues while delivering excellent service.

Qualifications

• Experience in customer service, logistics, supply chain, distribution, or related field.
• Experience managing customer requests, orders, or service activities.
• Professional communication with customers and stakeholders.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and adapt to changing priorities.
• ERP/CRM or business systems experience is beneficial.
• Freight/dispatch/transport/inventory coordination experience is an advantage.
• Positive attitude and team collaboration.

Responsibilities

• Manage customer orders from receipt through dispatch and delivery.
• Coordinate freight bookings, courier services, and transport logistics.
• Respond to customer enquiries via phone and email.
• Partner with Sales, Dispatch, Warehouse, Supply Chain, and Finance teams to support customer needs.
• Maintain accurate customer, order, pricing, and delivery information within company systems.
• Support customer invoicing, reporting, and administrative activities.
• Assist in resolving customer, inventory, and delivery-related issues.
• Contribute to a team-focused environment that values continuous improvement and excellent service.

Skills

Customer service

Logistics coordination

Organization

Attention to detail

Multitasking

Tools

ERP systems

CRM software

Job description

URUS is seeking a proactive Customer Service Representative to support order processing, coordination with Sales, Dispatch, Warehouse, and Finance, and ensure on-time delivery. This role sits at the center of operations, requiring strong communication and follow-through in a busy environment.

You will handle inquiries by phone and email, maintain accurate records in ERP/CRM systems, and collaborate to resolve issues while delivering excellent service.