Customer Service Representative

ALTA GENETICS; Melbourne; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

URUS is seeking a proactive Customer Service Representative to support order processing, coordination with Sales, Dispatch, Warehouse, and Finance, and ensure on-time delivery. This role sits at the center of operations, requiring strong communication and follow-through in a busy environment.

You will handle inquiries by phone and email, maintain accurate records in ERP/CRM systems, and collaborate to resolve issues while delivering excellent service.

Qualifications

• Experience in customer service, logistics, supply chain, distribution, or related field.
• Experience managing customer requests, orders, or service activities.
• Professional communication with customers and stakeholders.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and adapt to changing priorities.
• ERP/CRM or business systems experience is beneficial.
• Freight/dispatch/transport/inventory coordination experience is an advantage.
• Positive attitude and team collaboration.

Responsibilities

• Manage customer orders from receipt through dispatch and delivery.
• Coordinate freight bookings, courier services, and transport logistics.
• Respond to customer enquiries via phone and email.
• Partner with Sales, Dispatch, Warehouse, Supply Chain, and Finance teams to support customer needs.
• Maintain accurate customer, order, pricing, and delivery information within company systems.
• Support customer invoicing, reporting, and administrative activities.
• Assist in resolving customer, inventory, and delivery-related issues.
• Contribute to a team-focused environment that values continuous improvement and excellent service.

Skills

Customer service

Logistics coordination

Organization

Attention to detail

Multitasking

Tools

ERP systems

CRM software

Job description

At URUS, customer service is more than answering phones and processing orders. Our Customer Service Representatives play a critical role in keeping customers informed, products moving, and internal teams connected. This position sits at the center of our operation, working closely with Sales, Dispatch, Warehouse, Supply Chain, and customers to ensure orders are processed accurately and delivered on time.

We're looking for someone who enjoys being busy, likes variety in their day, and takes satisfaction in helping customers while keeping multiple moving pieces on track. You'll be part of a collaborative team environment where communication, ownership, and follow-through are essential to success. This role is based in Tullamarine, with an initial in-office training period followed by a hybrid work arrangement that typically includes 2-3 days per week onsite once fully trained.

If you enjoy solving challenges, coordinating with different teams, and making sure nothing falls through the cracks, this could be the opportunity for you.

RESPONSIBILITIES

• Manage customer orders from receipt through dispatch and delivery.
• Coordinate freight bookings, courier services, and transport logistics.
• Respond to customer enquiries via phone and email.
• Partner with Sales, Dispatch, Warehouse, Supply Chain, and Finance teams to support customer needs.
• Maintain accurate customer, order, pricing, and delivery information within company systems.
• Support customer invoicing, reporting, and administrative activities.
• Assist in resolving customer, inventory, and delivery-related issues.
• Contribute to a team-focused environment that values continuous improvement and excellent service.

QUALIFICATIONS

• Previous experience in customer service, logistics, supply chain, distribution, administration, or a related field.
• Experience managing customer requests, orders, or service-related activities.
• Comfortable communicating with customers and internal stakeholders in a professional manner.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and adapt to changing priorities.
• Experience working with ERP, CRM, order management, or business systems is beneficial.
• Freight, dispatch, transport, or inventory coordination experience is an advantage.
• A positive attitude and willingness to work collaboratively as part of a team.