Customer Service Representative

URUS Group; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

URUS Group in Melbourne is seeking a Customer Service Representative to play a central role in keeping customers informed and orders moving. The role collaborates with Sales, Dispatch, Warehouse, and Supply Chain to ensure orders are processed accurately and delivered on time.

Based in Tullamarine, the position starts with in-office training and transitions to a hybrid schedule. The ideal candidate enjoys a busy, varied day, communicates professionally with customers and internal teams, and

Qualifications

• Experience in customer service or logistics preferred.
• Experience managing customer requests, orders, or service activities.
• Professional communication with customers and stakeholders.
• Strong organizational skills and attention to detail.
• Ability to multitask and adapt to changing priorities.
• Experience with ERP/CRM/order management systems beneficial.

Responsibilities

• Manage customer orders from receipt through dispatch and delivery.
• Coordinate freight bookings, courier services, and transport logistics.
• Respond to customer inquiries via phone and email.
• Partner with Sales, Dispatch, Warehouse, Supply Chain, and Finance teams to support customer needs.
• Maintain accurate customer, order, pricing, and delivery information.
• Support invoicing, reporting, and administrative activities.
• Assist in resolving customer, inventory, and delivery-related issues.
• Contribute to a team-focused environment that values continuous improvement and excellent service.

Skills

Customer service

Logistics coordination

Communication skills

Organizational skills

Problem solving

Education

Related field experience

Tools

ERP/CRM systems

Order management systems

Job description

At URUS, customer service is more than answering phones and processing orders. Our Customer Service Representatives play a critical role in keeping customers informed, products moving, and internal teams connected. This position sits at the center of our operation, working closely with Sales, Dispatch, Warehouse, Supply Chain, and customers to ensure orders are processed accurately and delivered on time.

We're looking for someone who enjoys being busy, likes variety in their day, and takes satisfaction in helping customers while keeping multiple moving pieces on track. You'll be part of a collaborative team environment where communication, ownership, and follow-through are essential to success. This role is based in Tullamarine, with an initial in-office training period followed by a hybrid work arrangement that typically includes 2-3 days per week onsite once fully trained.

If you enjoy solving challenges, coordinating with different teams, and making sure nothing falls through the cracks, this could be the opportunity for you.

RESPONSIBILITIES

• Manage customer orders from receipt through dispatch and delivery.

• Coordinate freight bookings, courier services, and transport logistics.

• Respond to customer enquiries via phone and email.

• Partner with Sales, Dispatch, Warehouse, Supply Chain, and Finance teams to support customer needs.

• Maintain accurate customer, order, pricing, and delivery information within company systems.

• Support customer invoicing, reporting, and administrative activities.

• Assist in resolving customer, inventory, and delivery-related issues.

• Contribute to a team-focused environment that values continuous improvement and excellent service.

QUALIFICATIONS

• Previous experience in customer service, logistics, supply chain, distribution, administration, or a related field.

• Experience managing customer requests, orders, or service-related activities.

• Comfortable communicating with customers and internal stakeholders in a professional manner.

• Strong organizational skills and attention to detail.

• Ability to manage multiple tasks and adapt to changing priorities.

• Experience working with ERP, CRM, order management, or business systems is beneficial.

• Freight, dispatch, transport, or inventory coordination experience is an advantage.

• A positive attitude and willingness to work collaboratively as part of a team.