ERP-Savvy Customer Service & Order Specialist

Manpower Australia; Fairfield; On-site; AUD 50,000 - 70,000; Full time

Job summary

ManpowerGroup is seeking a Customer Service Representative to deliver exceptional service across multiple channels. The role focuses on managing enquiries, processing orders, and resolving issues while building strong relationships with customers and internal teams.

You will handle orders, liaise with warehouse, sales, and IT teams, and maintain accurate records. Ideal candidates have strong communication skills and attention to detail in a fast-paced environment.

Qualifications

• Previous experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong computer literacy and ability to learn new systems quickly.
• High attention to detail with accurate data entry skills.
• Excellent organisational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and a customer-first approach.
• Ability to work collaboratively within a team.

Responsibilities

• Provide exceptional customer service across phone, email, online platforms, and other communication channels.
• Respond to customer enquiries relating to orders, products, pricing, promotions, availability, and delivery timeframes.
• Process customer orders accurately and efficiently within required service levels.
• Review and validate orders before entering them into the ERP system.
• Resolve customer issues promptly, aiming for first-contact resolution wherever possible.
• Maintain accurate customer records and update customer information as required.

Skills

Customer service

Communication

Data entry

Problem solving

Teamwork

Time management

Education

Certificate in Customer Service

Tools

ERP system

CRM software

Microsoft Office

Job description

ManpowerGroup is seeking a Customer Service Representative to deliver exceptional service across multiple channels. The role focuses on managing enquiries, processing orders, and resolving issues while building strong relationships with customers and internal teams.

You will handle orders, liaise with warehouse, sales, and IT teams, and maintain accurate records. Ideal candidates have strong communication skills and attention to detail in a fast-paced environment.