Information Services Officer

TAFE Queensland; Sunshine Coast Regional; On-site; AUD 60,000 - 75,000; Full time

Job summary

TAFE Queensland is seeking a dedicated Information Services Officer to join our library team at Mooloolaba and other campuses across Queensland. You will deliver essential library services, assist students and staff with access to resources, and support e-resources and learning systems to enhance teaching and learning.

You will work collaboratively with campus staff, participate in orientations, and help maintain library records and statistics while adapting to emerging technologies and

Qualifications

• Diploma of Library and Information Services or equivalent, eligible for Library Technician membership.

Responsibilities

• Provide research and referencing support to students and staff.
• Deliver high quality customer service for library inquiries, loans, and access to resources.
• Assist with e-resources, LMS and online systems relevant to teaching and learning.
• Conduct library tours and student orientations.
• Maintain records, reports and statistics.
• Collaborate with cross-campus library teams in Queensland.

Skills

Customer service

Research support

Information technology

Teamwork

Communication

Education

Diploma of Library & Information Services

Tools

Library systems

e-resource platforms

Web technologies

Job description

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. Our award-winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce that is closely connected with their industries and dedicated to delivering best practices and innovative training.

As the Information Services Officer you will:

• Work and collaborate in person and virtually with like-minded and professional Library staff across Queensland, including our Client Services, Virtual Services, Copyright and Licencing and Learning Services teams.
• Work with and provide support for TAFE Queensland students, educators and other TAFE Queensland staff.
• A typical day will see you providing research and referencing support, assisting students to access TAFE Queensland systems, conducting library tours and orientations, attending professional development, contributing to projects and so much more! If academic libraries are your passion, we look forward to hearing from you.

This position reports to the Senior Librarian, Library Client Services, Operations and Delivery.

This is a Permanent, Full-Time opportunity.

The position is an on-site role and will be based primarily at Mooloolaba, you will however, be required to perform work at other TAFE Queensland campuses.

Key Responsibilities

• Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Focusing on our Customer, Working Together, Showing Initiative, and Taking Responsibility.
• Perform all library functions and duties in customer service delivery, including but not limited to, opening, closing and maintaining libraries, allocating work to library administration officers, organising and working with library collections, stocktaking and shelving.
• Deliver high quality customer service to assist clients with general enquiries, loans including equipment loans, locating and accessing resources, basic reference and assignment help queries, wireless and PC technical assistance, printing, copying and scanning.
• Assist TAFE students and staff with their use of e-resources, the learning management system, online systems, equipment and software relevant to teaching and learning.
• Ability to adapt to, use and provide support in a range of existing and emerging technology platforms and delivery modes.
• Maintain records and reports and contribute to the collection and collation of statistics.
• Conduct library tours and orientations as required.
• Adaptability to change within your workplace, including but not limited to tasks and library locations.
• Contribute to the development and delivery of the Library Network’s programs and promotional and marketing initiatives to ensure client awareness and usage of services and resources.
• Contribute to innovations and projects and participate in the development, implementation and review of library policies, procedures and plans that support a culture of continuous improvement through team work.

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:

• Proven ability to provide quality customer information service delivery using new technology including, maintaining library information systems, problem solving technology issues and technical services.
• Demonstrated skills in relevant library based information technology areas such as online systems, eresource platforms and web technologies.
• Sound knowledge of library principles and practices, with the ability to undertake projects showing your use of initiative and innovation.
• Proven ability to work as part of a team while remaining flexible, organised and showing the ability to prioritise own workload and apply well developed organisational skills to tasks or projects.
• High level of communication and client service skills to work collaboratively with stakeholders and colleagues to achieve outstanding client service.

Mandatory Qualifications/Requirements

• A Diploma of Library and Information Services or equivalent (or near completion of qualification) which allows eligibility for Library Technician membership of the Australian Library and Information Association.

Highly Desirable Requirements

• High levels of ability to problem solve information technology issues across multiple devices.

Job Reference Number: TQ2026-1047

For further information, please contact: