Manager, Library Resource Delivery and Physical Collections

The University of Queensland; Brisbane; On-site; AUD 120,000 - 135,000; Full time

Benefits offered by this job

17% superannuation

Hybrid and flexible working

Parental leave (up to 26 weeks)

Job summary

The University of Queensland (UQ) Library seeks a strategic and experienced Manager, Resource Delivery and Physical Collections to lead four teams and 16 staff across the library’s circulation, membership, document delivery and physical collections functions.

You will oversee library systems configuration and development, drive service improvements, and build partnerships across the Library and University to support students, researchers and the wider community.

Qualifications

• Postgraduate and/or professional library qualifications or equivalent experience.
• Proven ability to lead, motivate and develop high-performing teams.
• Strong experience in leading library services including circulation, membership and document delivery.
• Expertise in library management systems and configuration for fulfilment and patron management.

Responsibilities

• Provide leadership and management of the Resource Delivery and Physical Collection Team.
• Oversee global circulation, membership and document supply policies and procedures.
• Manage the physical collections including the Warehouse and information delivery services.
• Configure and develop library services platforms related to fulfilment and patron management.
• Resolve complex system configuration and integration issues with vendors and service providers.
• Contribute to the University’s strategic planning and policy development.
• Maintain relationships with library clients, vendors, publishers, and other institutions.
• Note: regular work at the Library Warehouse at Gatton Campus will be required.

Skills

Strategic leadership

Staff development

Stakeholder engagement

Analytical thinking

Project management

Education

Postgraduate library qualification

Tools

Library management systems

Document delivery platforms

Fulfilment systems

Job description

Library Information Resources team (UQ Library) Shape the future of library service delivery at UQ, combining strategic leadership, people management and library systems expertise in a role with university-wide impact. Full-time, permanent with Base salary in the range $120,317.28 - $134,892.52 + Competitive 17% super (HEW Level 8) Based at our Vibrant St Lucia Campus

About This Opportunity

Join UQ Library in a pivotal leadership role as Manager, Resource Delivery and Physical Collections, where you'll lead four specialist teams comprising 16 staff and shape the delivery of contemporary library services across circulation, membership, document delivery and physical collections. You'll oversee critical library systems, drive service improvements, resolve complex operational and technical challenges, and build strong partnerships across the Library and University. This is an exciting opportunity to influence strategic service delivery and make a lasting impact on the services that support our students, researchers and wider community.

Key responsibilities

• Provide effective leadership and management of the Resource Delivery and Physical Collection Team ensuring operational efficiency within a collaborative culture that supports the vision of the Library and the University and providing guidance, feedback, and coaching to help improve the capability and performance of the team.
• Manage the development, implementation, monitoring and reporting on the library’s global circulation, membership and document supply policies and procedures.
• Manage the Library’s physical collections (including the Warehouse) and information delivery services and associated policies.
• Manage the document delivery and library services platform configuration and development in relation to fulfilment, patron management and document delivery.
• Resolve complex problems including system configuration and integration, liaise with the system vendors and service providers and manage support and enhancement requests.
• Participate in the University of Queensland’s overall strategic planning and policy development.
• Manage relationships with library clients, library vendors, publishers, data owners and library staff from other institutions.
• Please note regular work at the Library Warehouse at the Gatton Campus will be required.

About You

You bring a combination of strategic thinking, technical capability and people leadership, enabling you to deliver high-quality services in a dynamic environment. To be successful in this role, you will also demonstrate:

• Relevant postgraduate and/or professional library qualifications, or an equivalent combination of experience and education.
• Proven ability to lead, motivate and develop high-performing teams while fostering a culture of collaboration, inclusion and continuous improvement.
• Significant experience leading library services, including circulation, membership and document delivery operations.
• Strong expertise in document delivery and library management systems, configuration and development, particularly in fulfilment and patron management.
• A sound understanding of physical collections management and information delivery workflows.
• Exceptional communication and stakeholder engagement skills, with the ability to influence, build partnerships and work effectively across diverse groups.
• Strong analytical and problem-solving skills, with experience using evidence-based insights to drive operational and service improvements.
• Excellent organisational skills, with the ability to manage multiple priorities, projects and stakeholders in a dynamic environment.
• A proactive, collaborative approach, with the initiative, drive and enthusiasm to contribute to a positive and high-performing team culture.

About UQ

As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world, working together to create a better world. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available. Enjoy up to 26 weeks paid parental and primary care leave, 17% super, 17.5% leave loading, flexible and hybrid working options, health and wellbeing programs, a heavily discounted Study for Staff program, on-campus childcare, affordable parking, and salary packaging.

Other Information

Pre-employment checks may include: verification of the right to work in Australia and criminal history checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements. You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment. We're dedicated to equity, diversity, and inclusion. We recognise that career pathways and opportunities differ and encourage applications from candidates who may not meet every criteria but can demonstrate their potential relative to opportunity. We’re also happy to support any accessibility needs throughout the recruitment process. Just let us know how we can help by emailing [e-mail] or calling [phone].

Applications close Sunday 8 November 2026 at 11.00pm AEST (R-68987).

The University of Queensland (UQ) acknowledges the Traditional Owners and their custodianship of the lands on which UQ is situated. We pay our respects to their Ancestors and their descendants, who continue cultural and spiritual connections to Country. At the University of Queensland, we are proud to be one of Australia’s leading research and teaching institutions, consistently ranking among the top 50 universities worldwide. As a member of the prestigious Group of Eight (Go8) universities, UQ is widely recognised for its intensive focus on research and teaching excellence – evidenced by our numerous accolades including more teaching awards than any other Australian University and reflected in UQ being the number one recipient of ARC Fellowships and Awards nationally across all scheme years (totalling 452 awards worth $339 million). Our state-of-the-art facilities, libraries, and cutting-edge research centres offer unparalleled opportunities for academic and professional growth. With five faculties, a number of globally recognised research institutes, and over 100 research centres, we attract an interdisciplinary community of more than 7000 staff, supporting more than 55,000 current students from over 137 countries. UQ is dedicated to supporting the career aspirations of our students and staff. Our comprehensive career services provide personalized guidance, skills development, and networking opportunities to help you achieve your professional goals. Whether you are a student seeking internships and job placements or a staff member looking for career advancement, UQ is here to support you every step of the way.

UQ values equity, diversity and inclusion and seeks to reflect the broader community by attracting and retaining high-quality staff from a range of backgrounds. Our commitment to equity, diversity, and inclusion aims to ensure that everyone at UQ feels valued and empowered to achieve their full potential. We are particularly interested to hear from people who bring diversity to UQ – whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability. Whether you are a recent graduate, an Academic, or an experienced professional, UQ offers a wide range of opportunities to help you grow and succeed. Explore our current job openings, discover our programs, and become part of a community that is dedicated to creating lasting, meaningful impact for the communities in which we live and work. For more information about working at UQ and our employee benefits (such as generous leave provisions, 17% superannuation, flexible working arrangements, and health and wellness discounts) please visit Why Work at UQ.