Library IT Officer

University of Queensland; Brisbane; On-site; AUD 85,000 - 95,000; Full time

Benefits offered by this job

17% super

Flexible/hybrid working

Health & wellbeing programs

Study for Staff program

On-campus childcare

Affordable parking

Salary packaging

Job summary

University of Queensland is seeking a Library Information Technology Officer based at St Lucia. You will provide responsive technical support across hardware, UQ systems and personal devices, helping staff and students make the most of digital tools.

Join a student-facing team delivering high-quality service while contributing to projects and technology evaluations. A computing degree or equivalent experience, strong troubleshooting, and customer skills are essential.

Qualifications

• Bachelor's degree with a significant computing component or equivalent experience.
• Experience providing technical support across Windows/Unix/Linux/Mac environments.
• Strong communication and customer service skills in an IT setting.

Responsibilities

• Assess client needs and troubleshoot technical issues across in-person and remote channels.
• Develop and maintain support documentation and improve processes for efficiency.
• Collaborate on library technology projects and evaluate new technologies.
• Build digital capability by training staff and maintaining accurate service records.
• Liaise with LTS, ITS and other stakeholders to resolve issues for students and staff.

Skills

Technical support

Operating systems

Interpersonal skills

Education

Bachelor's degree in computing

Tools

Windows

Unix/Linux

Macintosh

Job description

• UQ Library
• Full-time (100%), permanent position
• Base salary will be in the range of $85,452 - $94,984 + 17% super (HEW Level 5).
• Based at our St Lucia location.

About This Opportunity

Join UQ Library in a practical, client-focused technology role where your expertise will help staff and students make the most of the digital tools they rely on every day. As a Library Information Technology Officer, you will provide responsive technical support across hardware, UQ systems, services and personal devices while contributing to service improvement and collaborative projects.

Working within the student-facing Student Digital Capability Support team you will support students when they experience difficulties with UQ systems and their personal devices by analysing complex scenarios, troubleshooting, identifying problems, taking appropriate actions to resolve, and developing students’ digital skills.

Key responsibilities will include:

• Assess client needs, troubleshoot technical issues and deliver effective solutions, advice and support in person and through remote assistance channels.
• Investigate complex technology issues, develop and maintain support documentation, and identify process improvements that strengthen the client experience and team efficiency.
• Contribute to Library initiatives and projects, including evaluating and implementing new technologies and collaborating with teams across UQ.
• Build digital capability by supporting students, sharing knowledge with colleagues, maintaining accurate service records and continually developing your own professional and technical skills.
• Identifying process improvements to enhance the client experience and team efficiencies, including supporting training and education sessions for other Library staff.
• Research and identify optimal solutions for technology issues encountered by students and other Library clients. Liaise with Library Technology Service (LTS), UQ Information Technology Service (ITS) and other stakeholders to resolve student and library client issues.

About You

• A bachelor’s degree with a significant computing component, or an equivalent combination of relevant experience, education and/or training.
• Experience providing technical support across several PC operating system environments, such as Windows, Unix/Linux, Macintosh and/or mobile operating systems.
• Strong interpersonal and communication skills, with the ability to engage effectively with clients, colleagues and stakeholders across the University.
• Demonstrated customer service and people skills in an IT environment, including the ability to remain calm and responsive when working under pressure or managing frequent disruption.
• Demonstrated problem-solving capability across complex and multi-source technical issues, supported by an organised, methodical approach and strong attention to detail.
• Demonstrated ability to work independently, collaboratively within a team and as part of projects, with well-developed prioritisation and workload management skills.

About UQ

As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world, working together to create a better world. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available.

Enjoy up to 26 weeks paid parental and primary care leave, 17% super, 17.5% leave loading, flexible and hybrid working options, health and wellbeing programs, a heavily discounted Study for Staff program, on-campus childcare, affordable parking, and salary packaging.

Interested?

For more information about this opportunity Please contact Brylee Brazel on [e-mail]. For application inquiries, please reach out to the Talent Acquisition team at [e-mail], stating the job reference number (below) in the subject line.

Other Information

Pre-employment checks may include: verification of the right to work in Australia and criminal history checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

We’re dedicated to equity, diversity, and inclusion. We recognise that career pathways and opportunities differ, and encourage applications from candidates who may not meet every criteria but can demonstrate their potential relative to opportunity. We’re also happy to support any accessibility needs throughout the recruitment process. Just let us know how we can help by emailing [e-mail] or calling [phone].

Applications close Sunday 15 November 2026 at 11.00pm AEST (R-70286).