Library IT Officer

The University of Queensland; Brisbane; On-site; AUD 85,000 - 95,000; Full time

Benefits offered by this job

17% super

17.5% leave loading

Flexible and hybrid working options

Health and wellbeing programs

Study for Staff program

On-campus childcare

Affordable parking

Salary packaging

Up to 26 weeks parental leave

Job summary

UQ Library is seeking a Library Information Technology Officer for a full-time permanent position based at the St Lucia campus. You will provide responsive technical support across hardware, UQ systems, services and personal devices while contributing to service improvement.

Working within the Student Digital Capability Support team you will help staff and students maximise daily digital tools by analysing complex scenarios, troubleshooting and resolving issues, and developing students’ digital

Qualifications

• Bachelor’s degree with a significant computing component or equivalent experience.
• Experience providing technical support across Windows, Unix/Linux, MacOS and mobile operating systems.
• Strong interpersonal and communication skills to engage with clients, colleagues and stakeholders.

Responsibilities

• Assess client needs, troubleshoot technical issues and deliver effective solutions in person and through remote assistance channels.
• Investigate complex technology issues, develop and maintain support documentation, and identify process improvements that strengthen client experience and team efficiency.
• Contribute to Library initiatives and projects, including evaluating and implementing new technologies and collaborating with teams across UQ.
• Build digital capability by supporting students, sharing knowledge with colleagues, maintaining accurate service records and developing skills.

Skills

Windows OS

Unix/Linux

Mac OS

Customer service

Communication

Education

Bachelor's degree with computing component

Job description

UQ Library Full-time (100%), permanent position

Base salary will be in the range of $85,452 - $94,984 + 17% super (HEW Level 5).

Based at our St Lucia location.

About This Opportunity

Join UQ Library in a practical, client-focused technology role where your expertise will help staff and students make the most of the digital tools they rely on everyday. As a Library Information Technology Officer, you will provide responsive technical support across hardware, UQ systems, services and personal devices while contributing to service improvement and collaborative projects. Working within the student-facing Student Digital Capability Support team you will support students when they experience difficulties with UQ systems and their personal devices by analysing complex scenarios, troubleshooting, identifying problems, taking appropriate actions to resolve, and developing students’ digital skills.

Key responsibilities

• Assess client needs, troubleshoot technical issues and deliver effective solutions, advice and support in person and through remote assistance channels.
• Investigate complex technology issues, develop and maintain support documentation, and identify process improvements that strengthen the client experience and team efficiency.
• Contribute to Library initiatives and projects, including evaluating and implementing new technologies and collaborating with teams across UQ.
• Build digital capability by supporting students, sharing knowledge with colleagues, maintaining accurate service records and continually developing your own professional and technical skills.
• Identifying process improvements to enhance the client experience and team efficiencies, including supporting training and education sessions for other Library staff.
• Research and identify optimal solutions for technology issues encountered by students and other Library clients.
• Liaise with Library Technology Service (LTS), UQ Information Technology Service (ITS) and other stakeholders to resolve student and library client issues.

About You

• A bachelor’s degree with a significant computing component, or an equivalent combination of relevant experience, education and/or training.
• Experience providing technical support across several PC operating system environments, such as Windows, Unix/Linux, Macintosh and/or mobile operating systems.
• Strong interpersonal and communication skills, with the ability to engage effectively with clients, colleagues and stakeholders across the University.
• Demonstrated customer service and people skills in an IT environment, including the ability to remain calm and responsive when working under pressure or managing frequent disruption.
• Demonstrated problem-solving capability across complex and multi-source technical issues, supported by an organised, methodical approach and strong attention to detail.
• Demonstrated ability to work independently, collaboratively within a team and as part of projects, with well-developed prioritisation and workload management skills.

About UQ

As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world, working together to create a better world.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available.

Benefits

• Enjoy up to 26 weeks paid parental and primary care leave.
• 17% super.
• 17.5% leave loading.
• Flexible and hybrid working options.
• Health and wellbeing programs.
• A heavily discounted Study for Staff program.
• On-campus childcare.
• Affordable parking.
• Salary packaging.

Additional Information

We’re dedicated to equity, diversity, and inclusion.

We recognise that career pathways and opportunities differ, and encourage applications from candidates who may not meet every criteria but can demonstrate their potential relative to opportunity.

We’re also happy to support any accessibility needs throughout the recruitment process.

Just let us know how we can help by emailing [e-mail] or calling [phone].

Other Information

Pre-employment checks may include: verification of the right to work in Australia and criminal history checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements. You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

Applications close Sunday 15 November 2026 at 11.00pm AEST (R-70286).

University of Queensland (UQ)

The University of Queensland (UQ) acknowledges the Traditional Owners and their custodianship of the lands on which UQ is situated. We pay our respects to their Ancestors and their descendants, who continue cultural and spiritual connections to Country.

At the University of Queensland, we are proud to be one of Australia’s leading research and teaching institutions, consistently ranking among the top 50 universities worldwide.

As a member of the prestigious Group of Eight (Go8) universities, UQ is widely recognised for its intensive focus on research and teaching excellence – evidenced by our numerous accolades including more teaching awards than any other Australian University and reflected in UQ being the number one recipient of ARC Fellowships and Awards nationally across all scheme years (totalling 452 awards worth $339 million).

Our state-of-the art facilities, libraries, and cutting-edge research centres offer unparalleled opportunities for academic and professional growth. With five faculties, a number of globally recognised research institutes, and over 100 research centres, we attract an interdisciplinary community of more than 7000 staff, supporting more than 55,000 current students from over 137 countries.

UQ is dedicated to supporting the career aspirations of our students and staff. Our comprehensive career services provide personalised guidance, skills development, and networking opportunities to help you achieve your professional goals. Whether you are a student seeking internships and job placements or a staff member looking for career advancement, UQ is here to support you every step of the way.

UQ values equity, diversity and inclusion and seeks to reflect the broader community by attracting and retaining high-quality staff from a range of backgrounds. Our commitment to equity, diversity, and inclusion aims to ensure that everyone at UQ feels valued and empowered to achieve their full potential.

We are particularly interested to hear from people who bring diversity to UQ – whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability.

Whether you are a recent graduate, an Academic, or an experienced professional, UQ offers a wide range of opportunities to help you grow and succeed.

Explore our current job openings, discover our programs, and become part of a community that is dedicated to creating lasting, meaningful impact for the communities in which we live and work.

For more information about working at UQ and our employee benefits (such as generous leave provisions, 17% superannuation, flexible working arrangements, and health and wellness discounts) please visit Why Work at UQ.