Learning Support Coach: Grow Claims Skills & Impact

Employers Mutual Management Pty Ltd; Melbourne; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Discounts via RewardsHub

Corporate wellbeing program

Comprehensive learning and development

Employee Assistance Program (EAP)

Company‑wide celebration events

Job summary

EML Melbourne is seeking a Learning Support Coach to coach in a live claims environment, helping case managers build confidence and capability. You’ll design and deliver learning initiatives with Learning & Development and claims teams, making a meaningful impact every day.

You’ll work with leaders to identify development needs, provide constructive feedback and support colleagues’ growth in a supportive, purpose‑driven team.

Qualifications

• Experience managing claims within the Victorian workers’ compensation scheme.
• Experience coaching, mentoring or supporting colleagues within a workers’ compensation claims team.
• Strong understanding of relevant legislation, regulations and guidelines.

Responsibilities

• Help new starters put their learning into practice and support experienced Case Managers with ongoing development.
• Work alongside team members to strengthen knowledge, build confidence and improve everyday claims management practices.
• Identify development needs and provide coaching that supports individual and team performance.
• Deliver individual and group learning sessions focused on claims management and customer service.
• Provide clear, constructive feedback and monitor progress to help employees apply their learning.

Skills

Coaching

Claims management

Legislation knowledge

Communication

Job description

EML Melbourne is seeking a Learning Support Coach to coach in a live claims environment, helping case managers build confidence and capability. You’ll design and deliver learning initiatives with Learning & Development and claims teams, making a meaningful impact every day.

You’ll work with leaders to identify development needs, provide constructive feedback and support colleagues’ growth in a supportive, purpose‑driven team.