Senior Infrastructure & Cloud Support Engineer

First Focus IT; Melbourne; Hybrid; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Up to $100k package + benefits for the

Flexible working arrangements to支持work

10 paid study days a year, exam fees

FastTrack mentoring program for growth

MAD (Making A Difference) Council—eqa

Tesla company car option

Regular social events and a team trust

Job summary

First Focus Australia is seeking an experienced infrastructure specialist to join our team. You’ll be the go-to for key clients, solving complex problems across Windows servers, cloud, and networking while staying hands-on with the tech.

You’ll collaborate with senior engineers, support hybrid cloud (Azure, VMware, Citrix), and grow alongside a culture that values trust and continuous learning. We welcome neurodiverse candidates and offer flexible work options.

Qualifications

• Deep infrastructure knowledge—from desktop to firewall, LAN/WAN included.
• Strong grasp of Windows Server, Azure AD, GPO, DNS, DHCP, and messaging platforms.
• Experience with virtualization (Hyper-V, VMware) and backup tech (Veeam, Datto, StorageCraft).
• Excellent communication skills—clear, confident, and client-friendly.
• A knack for complex problem-solving and ticket triage.
• Familiarity with ConnectWise, Labtech, Kaseya, or similar tools.
• A genuine desire to help, not just fix.

Responsibilities

• Being the calm voice and sharp mind clients turn to when things go sideways
• Solving problems across Microsoft AD, Azure, M365, Exchange, and Windows Server—sometimes before the client even know there’s a problem
• Supporting hybrid cloud setups like Azure, VMware, and Citrix with the kind of finesse that makes junior techs take notes
• Diagnosing weird, wonderful, and occasionally cursed issues across desktops, servers, networks, and backups
• When required, jumping into project deployments like a pro—no hand-holding required
• Building strong relationships with key clients so they ask for you by name (and maybe send snacks)
• Collaborating with senior engineers and solutions experts to keep environments clean, secure, and humming

Skills

Windows Server

Azure

Azure AD

GPO

DNS

DHCP

Networking

Virtualization

Backup technology

ConnectWise

Labtech

Kaseya

Communication skills

Problem solving

Tools

Hyper-V

VMware

Veeam

Datto

StorageCraft

Job description

First Focus Australia is seeking an experienced infrastructure specialist to join our team. You’ll be the go-to for key clients, solving complex problems across Windows servers, cloud, and networking while staying hands-on with the tech.

You’ll collaborate with senior engineers, support hybrid cloud (Azure, VMware, Citrix), and grow alongside a culture that values trust and continuous learning. We welcome neurodiverse candidates and offer flexible work options.