Hybrid IT Support Specialist — Troubleshooting & Training

Upanup; Melbourne; Hybrid; AUD 56,000 - 67,000; Full time

Benefits offered by this job

Paid training

Team building

Travel insurance

Group insurance

Life insurance

Job summary

Upanup is seeking a technical support specialist – information technology (IT) for a permanent, full-time role in Victoria, BC. The position is hybrid, with a 40-hour work week and a salary range of 55,000 to 65,000 CAD per year.

Responsibilities include researching solutions from guides and manuals, delivering customer service, training client staff, and handling inquiries from website visitors/designers. In-person and remote work are required.

Qualifications

• Provide customer service and support to clients.
• Research solutions using user guides and manuals.
• Train customers' staff in operation and maintenance of equipment.
• Respond to inquiries from website visitors and designers.

Responsibilities

• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide customer service
• Provide clients with information
• Train customers' staff in the operation and maintenance of equipment
• Respond to requests for help and information from Website visitors and Website designers

Skills

Customer service

Troubleshooting

Staff training

Communication

Tools

Website creation and management software

Job description

Upanup is seeking a technical support specialist – information technology (IT) for a permanent, full-time role in Victoria, BC. The position is hybrid, with a 40-hour work week and a salary range of 55,000 to 65,000 CAD per year.

Responsibilities include researching solutions from guides and manuals, delivering customer service, training client staff, and handling inquiries from website visitors/designers. In-person and remote work are required.