IT Support Specialist — Customer‑Focused, Stable Tech Role

Richmond Valley Council; Evans Head; On-site; AUD 73,000 - 84,000; Full time

Benefits offered by this job

Long service leave after 5 years

Volunteer and compassionate leave

Fitness Passport

Free weekly yoga and meditation

Health and Wellbeing Day

Employee Assistance Program (EAP)

Job summary

Richmond Valley Council in Casino is seeking a customer-focused IT professional to join our IT team. You will respond to incidents, troubleshoot issues, and ensure systems remain fast, stable, reliable and secure for users.

Responsibilities include onboarding/offboarding for new staff, providing training, and ensuring a positive user experience. This full-time role covers a 70-hour fortnight with salary from 72,987 to 83,933 AUD plus 12% superannuation.

Qualifications

• Customer-focused IT professional with problem-solving skills.
• Able to troubleshoot technical issues and resolve complex problems.
• Strong written and verbal communication; adapt to change.

Responsibilities

• Respond to IT incidents and resolve them quickly.
• Analyze and resolve complex problems affecting many users.
• Monitor and support network and systems; provide training and onboarding/offboarding for staff.

Skills

Troubleshooting

Customer service

Communication

Job description

Richmond Valley Council in Casino is seeking a customer-focused IT professional to join our IT team. You will respond to incidents, troubleshoot issues, and ensure systems remain fast, stable, reliable and secure for users.

Responsibilities include onboarding/offboarding for new staff, providing training, and ensuring a positive user experience. This full-time role covers a 70-hour fortnight with salary from 72,987 to 83,933 AUD plus 12% superannuation.