technical support specialist – information technology (IT)

Upanup; Melbourne; Hybrid; AUD 56,000 - 67,000; Full time

Benefits offered by this job

Paid training

Team building

Travel insurance

Group insurance

Life insurance

Job summary

Upanup is seeking a technical support specialist – information technology (IT) for a permanent, full-time role in Victoria, BC. The position is hybrid, with a 40-hour work week and a salary range of 55,000 to 65,000 CAD per year.

Responsibilities include researching solutions from guides and manuals, delivering customer service, training client staff, and handling inquiries from website visitors/designers. In-person and remote work are required.

Qualifications

• Provide customer service and support to clients.
• Research solutions using user guides and manuals.
• Train customers' staff in operation and maintenance of equipment.
• Respond to inquiries from website visitors and designers.

Responsibilities

• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide customer service
• Provide clients with information
• Train customers' staff in the operation and maintenance of equipment
• Respond to requests for help and information from Website visitors and Website designers

Skills

Customer service

Troubleshooting

Staff training

Communication

Tools

Website creation and management software

Job description

technical support specialist – information technology (IT)

• Location 844 Courtney Street Victoria , BC V8W 1C4
• Work location Hybrid
• Salary 55,000 to 65,000 annually (To be negotiated) / 40 hours per week
• Terms of employment Permanent employment Full time

Work must be completed both in person and remotely.

Work setting

• Private company, corporation or industry
• Troubleshooting

Responsibilities

Tasks

• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide customer service
• Provide clients with information
• Train customers' staff in the operation and maintenance of equipment
• Respond to requests for help and information from Website visitors and Website designers

Experience and specialization

Computer and technology knowledge

• Website creation and management software

Additional information

Work conditions and physical capabilities

Personal suitability

• Client focus
• Team player
• Disability benefits
• Paramedical services coverage
• Group insurance benefits
• Life insurance

Other benefits

• Learning/training paid by employer
• Team building opportunities
• Travel insurance

Who can apply for this job?

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.