Hybrid IT Support Analyst - Customer-First Tech

TELUS Corporation; Sydney; Ibrido; AUD 50.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual bonus

Wellbeing Days

Employee Assistance Program (EAP)

Flexible work arrangements

Learning & development program

Career mobility across locations

LinkedIn Learning access

Diversity & Inclusiveness groups

Descrizione del lavoro

TELUS Agriculture & Consumer Goods in Sydney seeks a Level 1 Support Analyst. The role is ideal for someone with about 12 months of experience or a recent IT graduate who wants to grow in a specialist support environment.

You’ll provide frontline customer support, troubleshoot issues, and help ensure applications run smoothly within agreed SLAs. This hybrid role includes remote work with in-office Thursdays for collaboration.

Competenze

• Bachelor's degree or equivalent practical IT experience.
• Experience or strong interest in frontline technical support.
• Familiarity with Windows and Unix/Linux environments.
• Basic SQL and XML concepts helpful for troubleshooting.

Mansioni

• Be the first point of contact for customers via email, phone, and chat.
• Troubleshoot and resolve technical issues on supported applications.
• Create and track support tickets, meeting service levels.
• Monitor applications and escalate complex issues as needed.
• Collaborate with senior analysts to resolve customer problems.
• Support implementation and rollout of new services.

Conoscenze

Strong communication

Customer-focused

Problem-solving

Team player

Willingness to learn

Formazione

Bachelor's Degree in IT / Computer Science or related

Strumenti

MS Windows

Unix/Linux

SQL basics

XML concepts

Descrizione del lavoro

TELUS Agriculture & Consumer Goods in Sydney seeks a Level 1 Support Analyst. The role is ideal for someone with about 12 months of experience or a recent IT graduate who wants to grow in a specialist support environment.

You’ll provide frontline customer support, troubleshoot issues, and help ensure applications run smoothly within agreed SLAs. This hybrid role includes remote work with in-office Thursdays for collaboration.