Hybrid IT Support Analyst - Customer-Focused Operations

TELUS Agriculture & Consumer Goods; Sydney; Ibrido; AUD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary with annual bonus

Wellbeing Days and Volunteer Days

Employee Assistance Program (EAP)

Descrizione del lavoro

The ideal candidate has a IT-related degree or equivalent experience, strong communication skills, and familiarity with Windows, Unix/Linux, XML concepts, and SQL basics. Recent graduates welcome to apply.

Competenze

• Bachelor’s degree in IT or related discipline or equivalent practical experience.
• Proactive and enthusiastic about learning new technologies.
• Strong communication skills and customer-first mindset.
• Familiarity with Windows and Unix/Linux environments.
• Basic understanding of XML and SQL queries.

Mansioni

• Be the first point of contact for customers via email, phone and other channels.
• Troubleshoot technical issues and resolve within service levels.
• Create, manage and track support tickets to ensure timely resolutions.
• Monitor applications and services and escalate complex issues.
• Collaborate with senior analysts to resolve issues across hosted environments.

Conoscenze

Bachelor's Degree in IT

Proactive mindset

Strong communication

Customer-focused

Windows & Unix/Linux

XML concepts

SQL basics

Analytical thinking

Collaborative

Formazione

Bachelor's Degree in IT or related discipline

Strumenti

MySQL

XSLT/XPath

Descrizione del lavoro

The ideal candidate has a IT-related degree or equivalent experience, strong communication skills, and familiarity with Windows, Unix/Linux, XML concepts, and SQL basics. Recent graduates welcome to apply.