Hybrid Inside Sales & Support Specialist - ANZ

Caldic APAC; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Global opportunities

Career development

Inclusive, dynamic environment

Job summary

Caldic APAC is seeking an Inside Sales & Sales Support Representative in Melbourne to manage a portfolio of small customers and support the ANZ FNN team. This hybrid role emphasizes proactive customer engagement, order processing, and relationship building to drive portfolio sales targets.

You will also assist with inventory planning, supplier coordination, and monthly reporting, while maintaining accurate records and contributing to forecasting efforts.

Qualifications

• Experience in Sales Support, Customer Service and Account Management, preferably with a chemical distribution company.
• Practical strong problem-solving abilities with good organisational skills.
• Demonstrated strong analytical capability and effective verbal and written communication skills.

Responsibilities

• Manage and grow a portfolio of small customers through proactive internal sales activities.
• Handle customer enquiries, quotations, pricing requests, and order processing.
• Build strong relationships with customers to identify opportunities for upselling and cross-selling.
• Support new product promotions and campaigns with existing and potential customers.
• Maintain accurate customer records, pricing, and sales data in relevant systems.
• Analyse sales trends and customer purchasing patterns to support sales growth.
• Work closely with logistics and inventory teams to ensure timely delivery and stock availability.
• Lead communications with supply planners on order requisitions and coordinate with Shipping to ensure timely supplier orders.
• Provide regular updated costings and coordinate with suppliers and freight forwarders for freight costs and local charges.

Skills

Sales support

Customer service

Account management

Analytical skills

CRM systems

Tools

MS Office

Excel

PowerPoint

Word

CRM systems

Job description

Caldic APAC is seeking an Inside Sales & Sales Support Representative in Melbourne to manage a portfolio of small customers and support the ANZ FNN team. This hybrid role emphasizes proactive customer engagement, order processing, and relationship building to drive portfolio sales targets.

You will also assist with inventory planning, supplier coordination, and monthly reporting, while maintaining accurate records and contributing to forecasting efforts.