Hybrid Inside Sales & Customer Support Specialist

Avery Dennison Smartrac; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Dynamic and supportive team

Job summary

Avery Dennison is seeking a dynamic Inside Sales & Customer Support Specialist for our hybrid Australian team. The role balances proactive sales outreach with excellent customer service and meticulous order management across ERP/CRM systems.

The ideal candidate will manage accounts, respond to inquiries via phone, email, and live chat, and ensure accurate data entry while supporting on-time delivery and customer satisfaction. Hybrid work environment with growth opportunities.

Qualifications

• Strong verbal and written communication with a professional phone presence.
• Data entry accuracy and high attention to detail is essential.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Inside Sales & Account Management: identify opportunities, respond to inbound leads, and upsell existing customers.
• Customer Service & Support: handle inquiries via phone, email, and live chat; resolve issues and process returns.
• Order Entry & Administration: accurately enter orders into ERP/CRM; verify pricing and track status.

Skills

Verbal communication

Written communication

Phone presence

Attention to detail

Organization

Education

High school diploma

Associate/Bachelor in sales/marketing

Tools

Oracle Cloud

Google Workspace

CRM software

Job description

Avery Dennison is seeking a dynamic Inside Sales & Customer Support Specialist for our hybrid Australian team. The role balances proactive sales outreach with excellent customer service and meticulous order management across ERP/CRM systems.

The ideal candidate will manage accounts, respond to inquiries via phone, email, and live chat, and ensure accurate data entry while supporting on-time delivery and customer satisfaction. Hybrid work environment with growth opportunities.