Inside Sales & Sales Support Representative

Caldic APAC; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Global opportunities

Career development

Inclusive, dynamic environment

Job summary

Caldic APAC is seeking an Inside Sales & Sales Support Representative in Melbourne to manage a portfolio of small customers and support the ANZ FNN team. This hybrid role emphasizes proactive customer engagement, order processing, and relationship building to drive portfolio sales targets.

You will also assist with inventory planning, supplier coordination, and monthly reporting, while maintaining accurate records and contributing to forecasting efforts.

Qualifications

• Experience in Sales Support, Customer Service and Account Management, preferably with a chemical distribution company.
• Practical strong problem-solving abilities with good organisational skills.
• Demonstrated strong analytical capability and effective verbal and written communication skills.

Responsibilities

• Manage and grow a portfolio of small customers through proactive internal sales activities.
• Handle customer enquiries, quotations, pricing requests, and order processing.
• Build strong relationships with customers to identify opportunities for upselling and cross-selling.
• Support new product promotions and campaigns with existing and potential customers.
• Maintain accurate customer records, pricing, and sales data in relevant systems.
• Analyse sales trends and customer purchasing patterns to support sales growth.
• Work closely with logistics and inventory teams to ensure timely delivery and stock availability.
• Lead communications with supply planners on order requisitions and coordinate with Shipping to ensure timely supplier orders.
• Provide regular updated costings and coordinate with suppliers and freight forwarders for freight costs and local charges.

Skills

Sales support

Customer service

Account management

Analytical skills

CRM systems

Tools

MS Office

Excel

PowerPoint

Word

CRM systems

Job description

Job Details

Job Title: Inside Sales & Sales Support Representative

Location: Melbourne, Australia

Work Arrangement: Hybrid

About The Role

We are seeking a self-motivated and enthusiastic Inside Sales & Sales Support Representative to support our ANZ Food and Nutrition (FNN) team.

The Inside Sales & Sales Support Representative plays a dual-role position, with a focus on Internal Sales (managing a portfolio of small customers) and Sales Support for the ANZ FNN team. The role is responsible for driving sales growth through proactive customer engagement, order management, and relationship building, while also supporting inventory planning, supplier coordination, reporting, and administrative sales functions to help achieve portfolio sales targets.

Key Responsibilities

Internal Sales – Small Customers

• Manage and grow a portfolio of small customers through proactive internal sales activities.
• Handle customer enquiries, quotations, pricing requests, and order processing.
• Build strong relationships with customers to identify opportunities for upselling and cross-selling.
• Support new product promotions and campaigns with existing and potential customers.
• Maintain accurate customer records, pricing, and sales data in relevant systems.
• Analyse sales trends and customer purchasing patterns to support sales growth.
• Work closely with logistics and inventory teams to ensure timely delivery and stock availability.

Sales Support – FNN Team ANZ

• Support the Portfolio Manager (where necessary) with inventory planning and stock replenishment.
• Lead communications with the supply planners on order requisitions (currently comes through twice a week) based on firm sales orders processed in JDE and actively communicate and coordinate those order requisition details to the Shipping team to ensure orders are placed with our suppliers in a timely manner.
• Provide support to the ANZ commercial team by doing regular updated costings. Frequent communication will be required with our suppliers/our freight forwarders to get updated freight costs, clearance & local costs making sure that the costings are accurate.
• Proactively minimise aged and soon-to-expire stock through monthly inventory analysis and close collaboration with the sales team and to drive targeted sales initiatives.
• Work with suppliers to maintain up-to-date product information sheets, safety data, brochures, and regulatory compliance documentation, ensuring all information is stored on SharePoint.
• Review fortnightly open order reports and proactively communicate with customers regarding order status and any potential or confirmed delays to proactively manage the Customer delivery communication.
• Manage incident reports, including customer complaints and Non-Conformance Reports (NCRs).
• Assist with forecasting and preparation of monthly reports for Principals (where necessary).
• Achieve KPIs which will be based on key responsibilities and deliverables.
• Perform other activities as required.

Job Requirements

• Experience in Sales Support, Customer Service and Account Management, preferably with a chemical distribution company
• Demonstrated strong analytical capability and effective verbal and written communication skills
• Practical strong problem-solving abilities with good organisational skills
• Positive, proactive mindset with a supportive and accountable work ethic and customer-centric attitude
• Strong communication and interpersonal skills with the ability to establish and strengthen relationships across all levels of the organisation, both internally and externally
• Preferred experience with JDE, Dynamics, or CRM systems
• Demonstrated proficiency in MS Office applications (Excel, Word, PowerPoint)

About Caldic

At Caldic, we're a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.

We Offer

• Global opportunities with rapid career growth and development
• An inclusive, diverse, and dynamic work environment
• The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more

We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com

Equal Opportunity Employer

Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.

Location

Melbourne, VIC, AU, 3192

City: Melbourne

Country/Region: AU