Claims Specialist - Hybrid, Customer-Centric Growth

Sure Insurance; Brisbane; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangement

Growth opportunities

Professional development

Flexible work options

Job summary

Sure Insurance offers a hybrid work arrangement with two days per week from home and a clear path for growth in Queensland’s fastest growing insurance business. You will focus on servicing the customer, not rushing calls, while handling the full claims cycle and educating insureds on the process.

As Claims Specialist, you will manage claim portfolios, communicate regularly with customers, and work closely with suppliers to ensure fair settlements and timely resolutions.

Qualifications

• Experience in handling the full claim cycle.
• Strong customer service orientation.
• Excellent verbal and written communication.
• Ability to work in a fast-paced environment.

Responsibilities

• Process new claims and manage existing claims.
• Guide insureds through the claims process.
• Maintain regular communication with customers.
• Develop strong relationships with suppliers.
• Represent Sure Insurance professionally as the primary contact for claims.

Skills

Customer service

Communication skills

Claims processing

Relationship building

Tools

CRM systems

Job description

Sure Insurance offers a hybrid work arrangement with two days per week from home and a clear path for growth in Queensland’s fastest growing insurance business. You will focus on servicing the customer, not rushing calls, while handling the full claims cycle and educating insureds on the process.

As Claims Specialist, you will manage claim portfolios, communicate regularly with customers, and work closely with suppliers to ensure fair settlements and timely resolutions.