Remote Claims Specialist | Settlements & Customer Care

RAC WA; Perth; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

RAC WA in Western Australia is seeking a Claims Specialist to support our members during critical times, handling calls and online conversations with empathy while managing a busy caseload on a 12-month contract/secondment.

The role requires strong customer service, negotiation, and analytical skills to review quotes, authorise costs, and settle claims, with hybrid work arrangement and an office in West Perth.

Qualifications

• Exceptional customer service and high attention to detail.
• Excellent communication and strong negotiation skills.
• Ability to gather, collate and present evidence for informed decisions.
• Ability to explain complex processes clearly to members.
• Results oriented mindset with self-motivation for autonomous work.
• Experience in claims lodgement and knowledge of end-to-end process (desirable).
• Experience in financial services (desirable).

Responsibilities

• Managing an individual caseload of claims through to finalisation.
• Identify potential recovery actions as part of effective claims management.
• Review quotes and authorise repair costs.
• Negotiate settlements for claims.
• Act as a technical referral point for internal teams.
• Provide empathy and handle complex conversations with members.
• consistently deliver service that exceeds members' expectations.
• Identify continuous improvement initiatives.

Skills

Exceptional customer service

Excellent communication

Negotiation skills

Evidence gathering and decision making

Clear communication of complex process

Results oriented mindset

Autonomous work ability

Claims lodgement experience

Financial services exposure

Job description

RAC WA in Western Australia is seeking a Claims Specialist to support our members during critical times, handling calls and online conversations with empathy while managing a busy caseload on a 12-month contract/secondment.

The role requires strong customer service, negotiation, and analytical skills to review quotes, authorise costs, and settle claims, with hybrid work arrangement and an office in West Perth.