Hybrid Home Care Scheduler & Rostering Pro

BaptistCare; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Novated leasing

Rewards and recognition

Well-being programs

Employee referral program

Retail discounts

Job summary

BaptistCare NSW & ACT is seeking a Service Scheduler in Home Care to coordinate care worker rosters that meet customer needs. You will work closely with Care Facilitators to confirm appointments and resolve customer questions while ensuring accurate data and adherence to the Enterprise Agreement.

The role operates in a hybrid setup with one day in the office, 7.30am to 3.30pm, Monday to Friday, requiring strong organisation, communication, and problem-solving abilities within a Christian

Qualifications

• Previous experience in a service scheduling, administration, or customer service role.
• Understanding BaptistCare’s Christian identity.
• Familiarity with scheduling software or willingness to learn.
• Excellent organisational and time management skills.
• Strong communication, both verbal and written.
• Ability to work under pressure and juggle priorities.

Responsibilities

• Schedule and allocate customer services to care workers considering individual care needs using care worker attributes and availability.
• Work with Care Facilitators to develop rosters meeting customer needs while aligning with the BaptistCare Enterprise Agreement; communicate with customers to confirm service appointments and address queries.
• Maintain data accuracy ensuring customer information and service details are correct including attributes.

Skills

Organisational skills

Communication skills

Ability to work under pressure

Positive attitude

Christian identity awareness

Experience in service scheduling

Home Care knowledge

Tools

Scheduling software

Job description

BaptistCare NSW & ACT is seeking a Service Scheduler in Home Care to coordinate care worker rosters that meet customer needs. You will work closely with Care Facilitators to confirm appointments and resolve customer questions while ensuring accurate data and adherence to the Enterprise Agreement.

The role operates in a hybrid setup with one day in the office, 7.30am to 3.30pm, Monday to Friday, requiring strong organisation, communication, and problem-solving abilities within a Christian