Service Scheduler

BaptistCare; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Novated leasing

Rewards and recognition

Well-being programs

Employee referral program

Retail discounts

Job summary

BaptistCare NSW & ACT is seeking a Service Scheduler in Home Care to coordinate care worker rosters that meet customer needs. You will work closely with Care Facilitators to confirm appointments and resolve customer questions while ensuring accurate data and adherence to the Enterprise Agreement.

The role operates in a hybrid setup with one day in the office, 7.30am to 3.30pm, Monday to Friday, requiring strong organisation, communication, and problem-solving abilities within a Christian

Qualifications

• Previous experience in a service scheduling, administration, or customer service role.
• Understanding BaptistCare’s Christian identity.
• Familiarity with scheduling software or willingness to learn.
• Excellent organisational and time management skills.
• Strong communication, both verbal and written.
• Ability to work under pressure and juggle priorities.

Responsibilities

• Schedule and allocate customer services to care workers considering individual care needs using care worker attributes and availability.
• Work with Care Facilitators to develop rosters meeting customer needs while aligning with the BaptistCare Enterprise Agreement; communicate with customers to confirm service appointments and address queries.
• Maintain data accuracy ensuring customer information and service details are correct including attributes.

Skills

Organisational skills

Communication skills

Ability to work under pressure

Positive attitude

Christian identity awareness

Experience in service scheduling

Home Care knowledge

Tools

Scheduling software

Job description

BaptistCare NSW & ACT – Baulkham Hills NSW

Do you enjoy fast-paced, jigsaw puzzle-like challenges where every day brings something new and exciting? If you thrive in dynamic environments and love solving problems on the fly, this could be the perfect role for you. Flexibility and resilience are key qualities we value, as our fast-paced environment often requires swift adjustments and creative problem-solving.

About the role

As a Service Scheduler in Home Care, you will

• schedule and allocate our customer services to care workers with consideration to the customers individual care needs, by using our care worker attributes and availability.
• work closely with Care Facilitators to develop rosters that meet our customer needs whilst aligning with the BaptistCare Enterprise Agreement, communicate with customers to confirm service appointments and address any customer queries in relation to their scheduled services.
• maintain data accuracy ensuring customer information and service details are correct including appropriate attributes.

Hybrid working arrangement - one day required in the office 7.30am - 3.30pm shift, Monday to Friday.

What you’ll bring

• Excellent organisational and time management skills
• Strong communication abilities, both verbal and written
• Ability to work under pressure and juggle competing priorities
• Familiarity with scheduling software or willingness to learn
• Positive attitude and ability to problem-solve
• Understand and value BaptistCare’s Christian identity
• Previous experience in a service scheduling, administration, or customer service role (desirable)
• Knowledge of Home Care programs and funding (desirable)

About Us

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That’s what we work towards every day - enriching lives through communities of care. Today, more than 78,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

The Employee Benefits are endless when you join BaptistCare!

Enjoy access to salary packaging which may increase your take-home pay, novated leasing, rewards and recognition, programs to support your well-being, employee referral program and retail discounts to name a few.

Closing Date is subject to change without notice.

BaptistCare – Inspired by Jesus to champion care for all