Hybrid Field Service Planning Coordinator

Schneider Electric; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Schneider Electric Australia is seeking a resilient Business Support Coordinator to join the national Field Service Planning Team. The role offers hybrid work between our smart Schneider office and your home setup.

You will support the Field Services and Operations teams, manage service requests, and help optimise workforce planning in partnership with local Service Managers. This is a dynamic role requiring strong organisation and collaboration.

Qualifications

• Experience in a similar workforce planning role
• Intermediate – advanced skills in the Microsoft Office suite of programs
• Proven experience in providing exceptional customer service
• A mature and calm approach in managing a large workload
• The ability to manage competing priorities in a fast paced and challenging environment
• The ability to meet service level KPI’s
• Highly developed planning, time management and organizational skills
• Being highly driven and confident, you work equally well autonomously or as a member of a team; you prioritize your work and follow through to completion.

Responsibilities

• Provide internal support to the Field Services and Operations team and excellent service to our customers as you manage their various service requests.
• Work with local Service Managers to optimise workforce planning.

Skills

Workforce planning

MS Office

Customer service

Time management

Prioritization

KPI awareness

Planning

Tools

SAP

ASTEA

Job description

Schneider Electric Australia is seeking a resilient Business Support Coordinator to join the national Field Service Planning Team. The role offers hybrid work between our smart Schneider office and your home setup.

You will support the Field Services and Operations teams, manage service requests, and help optimise workforce planning in partnership with local Service Managers. This is a dynamic role requiring strong organisation and collaboration.