Business Support Coordinator

Schneider Electric; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Schneider Electric Australia is seeking a resilient Business Support Coordinator to join the national Field Service Planning Team. The role offers hybrid work between our smart Schneider office and your home setup.

You will support the Field Services and Operations teams, manage service requests, and help optimise workforce planning in partnership with local Service Managers. This is a dynamic role requiring strong organisation and collaboration.

Qualifications

• Experience in a similar workforce planning role
• Intermediate – advanced skills in the Microsoft Office suite of programs
• Proven experience in providing exceptional customer service
• A mature and calm approach in managing a large workload
• The ability to manage competing priorities in a fast paced and challenging environment
• The ability to meet service level KPI’s
• Highly developed planning, time management and organizational skills
• Being highly driven and confident, you work equally well autonomously or as a member of a team; you prioritize your work and follow through to completion.

Responsibilities

• Provide internal support to the Field Services and Operations team and excellent service to our customers as you manage their various service requests.
• Work with local Service Managers to optimise workforce planning.

Skills

Workforce planning

MS Office

Customer service

Time management

Prioritization

KPI awareness

Planning

Tools

SAP

ASTEA

Job description

Schneider Electric ranks in the Top 10 places to work in Australia and top 25 globally! We offer a flexible work environment enabling you to take control of how you get your work done. We are global specialists in energy management and automation and our technologies ensure that Life Is On everywhere, for everyone at every moment.

The Opportunity

We have a great opportunity for a highly resilient, energetic and adaptable Business Support Coordinator to join our national Field Service Planning Team. Role offers Hybrid working flexibility, with time split between our smart Schneider office and your home set up!

Reporting to the National Service Planning Manager, you will provide internal support to the Field Services and Operations team and excellent service to our customers as you manage their various service requests.

Working with the local Service Managers, you will ensure the optimization of workforce planning.

About You

As the ideal applicant, you will have:

• Experience in a similar workforce planning role
• Intermediate – advanced skills in the Microsoft Office suite of programs
• Proven experience in providing exceptional customer service
• A mature and calm approach in managing a large workload
• The ability to manage competing priorities in a fast paced and challenging environment
• The ability to meet service level KPI’s
• Highly developed planning, time management and organizational skills

Whilst not essential, practical experience with SAP and ASTEA will be highly regarded.

Being highly driven and confident, you work equally well autonomously or as a member of a team; you prioritize your work and follow through to completion. Your attention to detail is strong and you meet deadlines easily.

With excellent communication skills, you build great relationships and are comfortable and confident in dealing with diverse stakeholders.

Benefits of working for Schneider Electric

• Flexibility at Work and Global Family Leave
• Discounts at major vendors such as Clipsal, JB-HiFi and Hoyts just to name a few through our employee rewards schemes
• Continuous training on Schneider products
• Exposure to a market leader in building management, optimisation and energy monitoring
• Global support at your fingertips
• Working in a well-balanced team and inclusive environment

At Schneider Electric, we are open, we value differences, we listen, we learn, connect, and collaborate with others. We are proud to promote diversity, inclusion and work-life integration – we’re a great place to work and are continually striving to be the best place to work.

All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.

Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you.

• Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.