Field Service Scheduler & Installations Coordinator

Bapcor Limited; Brisbane; Sur place; AUD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Discounts across Bapcor products and服务

Work-life balance policies

Birthday leave

Wellbeing support

Novated leasing

Résumé du poste

Bapcor Limited is seeking an experienced Service Coordinator to join our national service team in Australia. You will plan, schedule and coordinate equipment installations while managing service repairs and breakdowns across our customer network.

You will be the key link between customers, field technicians, contractors and internal stakeholders, delivering a seamless experience through proactive communication, effective planning and responsive problem-solving.

Qualifications

• Previous experience in a service coordination, scheduling or operations role.
• Experience coordinating field-based technical or trade teams.
• Strong planning and organisational skills with excellent attention to detail.
• Ability to manage competing priorities and make effective decisions under pressure.
• Outstanding verbal and written communication skills.
• A customer-focused mindset with a commitment to delivering excellent service.
• A calm, confident and solutions-oriented approach.
• Strong relationship-building skills and the ability to gain trust with customers, technicians and contractors.

Responsabilités

• Coordinate and schedule technicians and contractors for equipment installations.
• Ensure plant is available for installations where required such as forklifts.
• Coordinate and schedule technicians for service repairs and breakdowns.
• Optimise technician utilisation and productivity through effective short and long-term planning.
• Prioritise work based on urgency, customer commitments and operational requirements.
• Adjust schedules in real time to manage breakdowns, delays, leave requirements and changing priorities.
• Monitor workflow, upcoming projects and future demand to support proactive resource planning.
• Coordinate job requirements, including site readiness, access arrangements and contractor engagement.
• Act as the central coordination point to minimise downtime and disruption for customers.
• Serve as the primary contact for customers regarding scheduling, updates and job progress.
• Communicate appointment times, service updates and schedule changes in a timely and professional manner.
• Promote safe work practices through effective planning and coordination.
• Consider travel requirements, fatigue management and site conditions when scheduling work activities.

Connaissances

Service coordination

Scheduling

Operations

Planning

Communication

Customer service

Outils

Scheduling software

Service management systems

Description du poste

Bapcor Limited is seeking an experienced Service Coordinator to join our national service team in Australia. You will plan, schedule and coordinate equipment installations while managing service repairs and breakdowns across our customer network.

You will be the key link between customers, field technicians, contractors and internal stakeholders, delivering a seamless experience through proactive communication, effective planning and responsive problem-solving.