Hybrid Enterprise Customer Success Manager

Carsales.com; Sydney; Hybrid; AUD 100,000 - 150,000; Full time

Benefits offered by this job

Best Workplace award

Collaborative team environment

Parental leave benefits

Wellbeing initiatives

Job summary

Carsales.com in Sydney, Australia is seeking an Enterprise Customer Success Manager to manage relationships with top automotive dealers, driving engagement, adoption and long-term growth. You will work in field and remotely, leveraging data to identify risks and opportunities, while partnering with Account Managers and Onboarding teams for a seamless customer journey.

The role suits someone with a customer-first mindset, strong relationship-building, and a track record in SaaS or technology.

Qualifications

• Proven experience in Customer Success or Account Management within SaaS or technology

Responsibilities

• Own and grow relationships across a portfolio of enterprise automotive dealers
• Use data to identify risks, opportunities and areas for improvement
• Drive product adoption, best practice and customer engagement
• Deliver reporting and insights to dealer stakeholders
• Identify subscription uplift and advertising opportunities
• Partner with internal teams to support onboarding, renewals and customer growth

Skills

Customer Success

Account Management

Relationship Building

Data Analytics

Communication

Presentation

Organisational Skills

Hybrid/Field Roles

Automotive/Tech Experience

Job description

Carsales.com in Sydney, Australia is seeking an Enterprise Customer Success Manager to manage relationships with top automotive dealers, driving engagement, adoption and long-term growth. You will work in field and remotely, leveraging data to identify risks and opportunities, while partnering with Account Managers and Onboarding teams for a seamless customer journey.

The role suits someone with a customer-first mindset, strong relationship-building, and a track record in SaaS or technology.