Enterprise Customer Success Manager

carsales; Sydney; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Best Workplace Australia

Family friendly workplace

WORK180 endorsed employer

Parental leave 24 weeks

Hackathons

Wellbeing initiatives

Job summary

carsales is seeking an Enterprise Customer Success Manager to manage relationships with our largest automotive dealer groups, delivering value from SaaS subscriptions. You’ll work both in the field and virtually, using data to drive engagement, renewals and growth.

You’ll collaborate with Enterprise Account Managers and Onboarding teams to ensure a seamless experience, while identifying opportunities for product adoption and upsell across a broad dealer portfolio in a hybrid workflow.

Qualifications

• Proven experience in Customer Success or Account Management, ideally within SaaS or technology.
• Strong relationship-building and stakeholder management with senior decision-makers.
• Commercial mindset with growth, retention and upsell focus.
• Excellent data and analytical skills to turn customer data into insights.
• Hybrid, field-based role with the ability to manage multiple customers.

Responsibilities

• Own and grow relationships across a portfolio of enterprise automotive dealers.
• Use data and insights to identify risks, opportunities and areas for improvement.
• Drive product adoption, best practice and customer engagement.
• Deliver reporting and insights to dealer stakeholders.
• Identify subscription uplift and advertising opportunities.
• Partner with internal teams for onboarding, renewals and growth.

Skills

Customer Success

Account Management

SaaS experience

Stakeholder management

Data analysis

Hybrid/field-based

Automotive familiarity

Communication

Job description

Are you ready to be a big part of something big?

At carsales, we’re all about making buying and selling a great experience. Since 1997, we’ve been evolving with the new economy to help people choose how they move today and tomorrow.

When it comes to your career, we want tooffer meaningful opportunities that empower you to make a lasting impact. But for that to happen, we strive to feel small, small enough to stay agile, learn across teams, and connect authentically with each other.

With a vision to be the global leader in online vehicle marketplaces, we’re transforming how people buy and sell across the world. We discover new ideas and bring them to life. We continue to grow, and we continue to evolve and we’re not afraid to take bold steps to get there.

OurSalesteams are full of talented individuals who partner with our customers – whether that be dealerships, agencies, automotive manufacturers, corporates or finance and insurance companies. They’re passionate about ensuring we remain a market leader, providing best in class services and offering tailored solutions to our clients and customers. We have multiple sales teams who look after different client bases, so there are plenty of opportunities to move teams and learn something new if you’re wanting to broaden your skillset.

We embrace hybrid working combining the flexibility of remote work with the energy and connection of in-person collaboration. We champion flexibility and offer a range of policies and leave options to support your wellbeing.

What’s on offer

• Recognition as one of Australia’s Best Workplaces by Great Place to Work, a Family Friendly Workplace, a WORK180 endorsed employer.
• A highly engaged, collaborative team where you’ll learn from exceptional talent.
• 24 weeks paid parental leave for primary caregivers, four weeks for secondary caregivers, and six weeks paid gender-affirming care leave.
• Regular hackathons, continuous learning opportunities, and wellbeing initiatives that support your mental, emotional, and physical health.

Job Description

What you’ll be doing

As an Enterprise Customer Success Manager, you’ll manage relationships across some of our largest automotive dealer groups, partnering with up to 150 dealers to drive engagement, product adoption and long-term customer success.

You’ll be out in the field as well as working virtually with dealers, using data and insights to identify opportunities, solve challenges and help customers get the most from their SaaS subscriptions. You’ll work closely with Enterprise Account Managers, Account Executives and Onboarding teams to deliver a seamless customer experience while identifying opportunities for growth and re-engagement.

If you’re a commercially minded customer success or account management professional who loves building strong relationships, working with data and making a measurable impact, we’d love to hear from you.

You’ll

• Own and grow relationships across a portfolio of enterprise automotive dealers
• Use data and insights to identify risks, opportunities and areas for improvement
• Drive product adoption, best practice and customer engagement
• Deliver compelling reporting and insights to dealer stakeholders
• Identify subscription uplift and advertising opportunities
• Partner with internal teams to support onboarding, renewals and customer growth

Qualifications

What we’re looking for

Someone who is customer-obsessed, commercially savvy, highly organised and confident engaging with senior dealer stakeholders. Automotive, SaaS or technology experience is a big plus.

• Proven experience in Customer Success, Account Management or Client Services, ideally within SaaS or technology
• Strong relationship-building and stakeholder management skills, with the confidence to engage with senior decision-makers and business owners
• A commercial mindset, with an ability to identify growth, retention and upsell opportunities
• Strong data and analytical skills, with the ability to turn customer data into clear, actionable insights
• Highly organised and proactive, with the ability to manage a large portfolio and stay ahead of customer needs
• Excellent communication, presentation and influencing skills
• A genuine customer-first mindset, with a focus on delivering value and building long-term partnerships
• Comfortable working in a hybrid, field-based role, managing priorities across multiple customers
• Experience in automotive, digital advertising or SaaS would be highly regarded

We know not everyone will meet every requirement, and that’s okay. If you’re excited about the role and believe you can make a difference, we’d love to hear from you.

Additional Information

A few other things we want you to know...

• As an equal opportunity employer, carsales welcomes applications from individuals of all backgrounds, identities, abilities, and life experiences. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and supported.
• If you have a disability or require adjustments to participate fully in the recruitment process, please let us know - we’re here to support you.
• We understand the importance of work-life balance and offer flexible working arrangements, including part-time options. If you’d like to explore this, just ask during the process.
• We’re also a proud Circle Back Initiative employer, which means we commit to responding to every applicant.
• Successful candidates joining the carsales team will need to complete a National Police Record check and must have full-time Australian working rights.