Hybrid Customer Success Manager - Growth for SaaS

Tenable; Sydney; Vor Ort; AUD 90.000 - 140.000; Vollzeit

Benefits dieser Stelle

Private Health Insurance

Hybrid working model (3 days in office

Generous PTO

Tuition reimbursement

Zusammenfassung

Tenable is seeking a dynamic Customer Success Manager in Sydney to drive customer satisfaction, retention, and growth for our Recruitment SaaS platform. You will act as a trusted advisor, ensuring successful onboarding and ongoing value delivery for a portfolio of customers.

The role emphasizes proactive workflow analysis, customer advocacy, and collaboration with sales, product, and marketing teams to align on customer needs and expand platform usage.

Qualifikationen

• 3–5 years of experience in Customer Success, Account Management, or similar client-facing roles.
• Experience in SaaS environments and managing customer journeys.
• Strong leadership, communication, and stakeholder engagement skills.

Aufgaben

• Build and maintain strong relationships with a portfolio of customers to ensure satisfaction and loyalty.
• Proactively analyze customers’ workflows to recommend tailored SaaS solutions.
• Collect feedback and provide insights to product and operations teams for improvements.
• Develop customer success strategies focused on retention and growth.
• Lead onboarding and training sessions to ensure a smooth platform transition.
• Monitor KPIs like retention and engagement to gauge health.
• Collaborate with Sales, Product, and Marketing to align on customer needs.
• Identify upsell and cross-sell opportunities and coordinate with sales.
• Prepare and present customer health reports to leadership.
• Coordinate issue resolution with support and escalate critical matters.

Kenntnisse

Customer Success

Account Management

SaaS

Leadership

Communication

Ausbildung

University degree

Tools

Gainsight

Jobbeschreibung

Tenable is seeking a dynamic Customer Success Manager in Sydney to drive customer satisfaction, retention, and growth for our Recruitment SaaS platform. You will act as a trusted advisor, ensuring successful onboarding and ongoing value delivery for a portfolio of customers.

The role emphasizes proactive workflow analysis, customer advocacy, and collaboration with sales, product, and marketing teams to align on customer needs and expand platform usage.