Enterprise Customer Success Manager - Data-Driven, High-Impact

Uber Technologies Inc.; Sydney; On-site; AUD 140,000 - 200,000; Full time

Job summary

Uber Technologies Inc. in Sydney, Australia, is seeking a Customer Success Manager to bridge our digital platform with enterprise storefronts, ensuring Uber remains the preferred delivery engine through rigorous data analysis and hands-on problem solving.

You will own complex partner outcomes, navigate internal obstacles, and scale cross-functional initiatives while maintaining high-quality service and measurable ROI for key enterprise customers.

Qualifications

• 6+ years of client-facing experience in account management, customer success, or consulting.
• Proficiency in data analysis and using Excel to drive business judgment and decision-making.
• Experience managing stakeholders across diverse business functions and levels.
• Bachelor’s degree or equivalent practical experience.
• Experience creating detailed execution plans for large-scale projects.

Responsibilities

• Build and grow long-term partnerships by deeply understanding what matters most to our enterprise customers, delivering tangible business value.
• Navigate internal complexity and cross-functional tension to advocate for product enhancements and unblock operational bottlenecks.
• Solve messy, high-impact problems using data-driven insights to identify patterns that impact experience at scale.
• Adapt strategy based on shifting market dynamics to ensure partners see ROI and platform reliability.
• Champion operational excellence by identifying and reducing operational debt while maintaining quality.
• Lead cross-functional collaborations with operations, product, and legal teams to shape scalable solutions.

Skills

Data analysis

Excel proficiency

Stakeholder management

Executive decision making

Education

Bachelor's degree or equivalent

Tools

SQL

Job description

Uber Technologies Inc. in Sydney, Australia, is seeking a Customer Success Manager to bridge our digital platform with enterprise storefronts, ensuring Uber remains the preferred delivery engine through rigorous data analysis and hands-on problem solving.

You will own complex partner outcomes, navigate internal obstacles, and scale cross-functional initiatives while maintaining high-quality service and measurable ROI for key enterprise customers.