Enterprise Customer Success Manager: Growth & Impact

carsales; Sydney; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Best Workplace Australia

Family friendly workplace

WORK180 endorsed employer

Parental leave 24 weeks

Hackathons

Wellbeing initiatives

Job summary

carsales is seeking an Enterprise Customer Success Manager to manage relationships with our largest automotive dealer groups, delivering value from SaaS subscriptions. You’ll work both in the field and virtually, using data to drive engagement, renewals and growth.

You’ll collaborate with Enterprise Account Managers and Onboarding teams to ensure a seamless experience, while identifying opportunities for product adoption and upsell across a broad dealer portfolio in a hybrid workflow.

Qualifications

• Proven experience in Customer Success or Account Management, ideally within SaaS or technology.
• Strong relationship-building and stakeholder management with senior decision-makers.
• Commercial mindset with growth, retention and upsell focus.
• Excellent data and analytical skills to turn customer data into insights.
• Hybrid, field-based role with the ability to manage multiple customers.

Responsibilities

• Own and grow relationships across a portfolio of enterprise automotive dealers.
• Use data and insights to identify risks, opportunities and areas for improvement.
• Drive product adoption, best practice and customer engagement.
• Deliver reporting and insights to dealer stakeholders.
• Identify subscription uplift and advertising opportunities.
• Partner with internal teams for onboarding, renewals and growth.

Skills

Customer Success

Account Management

SaaS experience

Stakeholder management

Data analysis

Hybrid/field-based

Automotive familiarity

Communication

Job description

carsales is seeking an Enterprise Customer Success Manager to manage relationships with our largest automotive dealer groups, delivering value from SaaS subscriptions. You’ll work both in the field and virtually, using data to drive engagement, renewals and growth.

You’ll collaborate with Enterprise Account Managers and Onboarding teams to ensure a seamless experience, while identifying opportunities for product adoption and upsell across a broad dealer portfolio in a hybrid workflow.